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Discover the Safest Path to Your Dream Watch

Chrono24 Buyer Protection: What's Included

Payment via the Escrow Service

Thanks to the Chrono24 Escrow Service, your payment is fully covered. We keep your money in our escrow account for 14 days after delivery of your watch. Thus, you have time to carefully inspect your order knowing your money is safe in our account. Only then do we transfer payout to the dealer.

Commitment to Authenticity

Our promise: Every new and used watch on Chrono24 is authentic. Our dealers are required to inspect each watch's authenticity and may only list original timepieces. However, should issues arise, you have 14 days upon delivery of your order to contact our support team and get your money back.

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14 Days Global money-back guarantee

Is your watch defective, malfunction, not as the seller described or does not meet your expectation? No worries! You have 14 days (after the day of delivery) to initiate a return and receive a full refund quickly and easily thanks to our global money-back guarantee.

Returns Made Easy

  1. 1. Contact our support team

    Call ( +1 646-887-3560 ) or email our support team within 14 days of receiving the watch. We will document and confirm your wish to return your order and guide you through the next steps.

  2. 2. Ship the watch back to the dealer

    Send the watch back fully insured and in its original packaging. You will be responsible for the return shipping costs in most cases.

  3. 3. Receive a refund of the full purchase price

    Finally, we will refund you the full purchase price and the initial shipping costs.

Strict dealer guidelines

In the interest of security, dealers on our marketplace must follow a strict set of rules. Before a professional dealer can sell on our platform, they must provide us with their photo ID, commercial register entry, business address, and tax number. Furthermore, we require all dealers to follow our strict dealer guidelines. Authentic customer reviews also provide insights into the respective dealer's services, so you can always be sure who you're buying from.

Insured shipments

Dealers ship every order with full insurance coverage. In rare case of unsuccessful delivery, your shipment would be fully insured, so you can make both domestic and international purchases risk-free.

Chrono24's quality & security team

Our 40-person quality & security team works hard to detect suspicious listings and address issues before they arise, allowing you to focus on what’s most important – finding the right watch!

Also our team is always here to support you during the whole buying process, in case there is any issue with the watch you received.

What thousands of happy customers are saying about us

TrustScore: "Excellent" with 4.8/5 stars

158,511 reviews from around the globe

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Need help?

Our multilingual support team is always available to assist you. No matter what happens, you can count on us!

Important Facts & Figures

  • 20

    years as the leading marketplace for luxury watches

  • 43000

    trustworthy sellers from over 120 countries

  • 200000

    customers choose Buyer Protection annually

  • 9000000

    website visitors monthly

  • 594000

    listings covering a wide range of watches

  • 6550000

    satisfied app users

Do you have any questions?

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