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Chrono24 Buyer Protection

Secure your purchase with Chrono24's free Buyer Protection: Verified dealers, payment via an escrow account, and an Authenticity Guarantee.

Buyer Protection 1

Verified Dealers

Buying watches is a matter of trust. That's why we personally verify every dealer using strict criteria before they are allowed to list watches on Chrono24.

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Buyer Protection 2

Payment via Trusted Checkout

The amount due is paid to an escrow account, where it is kept safe until you have your dream watch in your hands. Only then is the money released to the seller. Trusted Checkout is free for you as a buyer. All listings that offer payment processing via Trusted Checkout are marked accordingly.

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Buyer Protection 3

Insured Shipments

Dealers ship every order fully insured and with a tracking number. You can view the current status of your order anytime in your myChrono24 area.

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Buyer Protection 4

Authenticity Guarantee

If you have any doubts about the authenticity of a watch purchased from a dealer on Chrono24, contact us within 14 days of receiving your order. We'll help you find a satisfactory solution together with the dealer. In the unlikely case that one can't be found, you'll be refunded your money.

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Buyer Protection 5

Personalized Support in Multiple Languages

In the rare case that something doesn't go as planned, you can rely on our customer support team. We'll help you find a satisfactory solution together with the dealer.

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Buyer Protection 6


If the watch isn't delivered or deviates from the description given by the dealer, you can receive a refund from the escrow account. Once you've canceled the order and returned the watch, you will receive your money back.

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About us

Chrono24 has been shaping the luxury watch trade and setting new benchmarks since its foundation in 2003. Over 200 employees in Karlsruhe, Berlin, New York, and Hong Kong work every day to keep our marketplace fresh and offer first-class customer service to both buyers and sellers of luxury watches.

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Chrono24 CrewChrono24 ManagementChrono24 Castle

Unique: Chrono24 by the numbers

Chrono24 is the world's leading marketplace for luxury watches. Find your next watch among over 400,000 listings or sell a watch to one of the over 220,000 watch enthusiasts who visit our site every day.

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    The leading luxury watch marketplace since 2003

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    Sellers from over 90 countries

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    Visitors per day

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    Watches on offer

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    Total value of listed watches

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    App downloads

Buy and sell watches worldwide


Attractive offers from sellers from over 90 countries: On Chrono24, we guarantee you'll find a watch that completely enthralls you – from classic automatic watches to rarer collector's pieces.


Every month, over 7 million watch enthusiasts search for their dream watch on Chrono24. Find the right customers for your timepieces, whether you're a professional watch dealer or a private seller.

Do you have any questions? Contact us!

+49 721 96693-0 Contact