Do you have any questions?
We'd be glad to help.
To order a watch, click on the green "Buy" button on the listing page. If you haven't done so already, you will be asked to log in or create a user account. You can then enter your shipping address. Under "Cost Summary," you will find the total price of your order, including shipping costs. Please note that this price does not include potential customs duties or import taxes.
Note: Please review your country's import regulations with the relevant customs authority before placing an international order.
You can pay for your new watch with the following payment methods:
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Payment using the free Trusted Checkout service
You can pay your money into an escrow account, where it will be kept safe until your watch is in your hands. You can do so using either a credit card (VISA or Mastercard) or a bank transfer. The Chrono24 team is always ready to assist you and to make sure your purchase goes as smoothly as possible.
Once you have entered your shipping address, read and accept the general terms and conditions, and click "Submit order" to complete the transaction.
Learn more about Trusted Checkout: https://www.chrono24.com/info/checkout.htm
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Pay the seller directly
With this option, you forego Chrono24's free Trusted Checkout service. You will transfer the purchase price directly to the seller. Payment via credit card is not possible.
Once you have entered your shipping address, read and accept the general terms and conditions, and click "Submit order." Once the seller has processed your order, you will receive the payment information via email. After your payment has been received, the seller will ship the item.
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Ordering from a private seller
If you wish to purchase from a private seller, the escrow account service on Chrono24 is your safest option. You transfer your payment into an escrow account, where it is kept safe until you have the watch in your hands.
You can find more information here: Sell your watch as a private seller
Once the seller has processed your order, you will receive payment information via email. As soon as payment has been received, the seller will send you the item.
Search bar
The search bar is the easiest way to search for watches on Chrono24. As you type, you will automatically receive suggested searches.
Search results page
The search results page offers various filter options. You can filter by brand, model, reference number, or availability, for example. The results can also be sorted by relevance, price, popularity, or listing date.
By clicking on "Save this search," you can create a search query that will email you new relevant listings. Your selected filters are saved automatically.
You can sort the search results by relevance, price, popularity, and listing date via the box on the top right of the page. You can set a default mode of sorting in the Settings section of your myChrono24 user area.
For the exact price and costs involved, please contact the seller. They will be able to tell you if the delivery service will take care of any customs clearance procedures. Please reach out to your local customs authorities if you have any questions regarding your country's customs regulations.
Watch purchases made within the European Union are duty free. However, when importing a watch into the EU from a third country (the United States, for example), you will incur a customs fee and import sales tax. Please contact your local customs authorities for more information.
Many sellers accept price suggestions. To suggest a price to the seller, click on the "Suggest a price" button on the listing page. Then enter your suggested price and shipping address. Read and accept the general terms and conditions, and click "Submit price suggestion." The seller will review your offer and get in touch with you.
If the seller doesn't wish to accept price suggestions, this function will not be available.
For the exact price and costs involved, please contact the seller. They will be able to tell you if the delivery service will take care of any customs clearance procedures. Please reach out to your local customs authorities if you have any questions regarding your country's customs regulations.
Watch purchases made within the European Union are duty free. However, when importing a watch into the EU from a third country (the United States, for example), you will incur a customs fee and import sales tax. Please contact your local customs authorities for more information.
Payment using the free Trusted Checkout service
In Trusted Checkout you can pay using a credit card (VISA or Mastercard) or a bank transfer. You will receive the payment information after you place your order. Unfortunately, payment using PayPal is not possible at this time.
Learn more about Trusted Checkout: https://www.chrono24.ca/about-us.htm
Pay the seller directly
If you wish to pay the purchase price directly to the seller, you can do so using a bank transfer. Payment via credit card is not possible.
Ordering from a private seller
If you wish to purchase from a private seller, the escrow account service on Chrono24 is your safest option. You transfer your payment into an escrow account, where it is kept safe until you have the watch in your hands. You can find more information here: Sell your watch as a private seller
Note: Please be sure to look into your country's import regulations at the relevant customs authority before ordering internationally.
You can take steps to guarantee your security when paying with a credit card. Make sure your connection is secure. To do so, check that the website URL begins with "https" and that there is a padlock symbol in your browser's address bar. Regularly monitor your credit card statements. Many credit card providers have a zero-liability policy. This means that customers are not liable for fraudulent charges as long as they report them immediately. For more information about using PayPal, please contact PayPal directly. Reminder: Payments made to "Family and Friends" are not covered by PayPal's buyer protection policy. Chrono24 cannot offer support in such instances.
It is very important to us that all dealers listed on Chrono24 are trustworthy. Chrono24 conducts an extensive review of every dealer's identity and legitimacy during the registration process. Dealers provide personal information, such as their trade license and references from other dealers. There is no reason to be suspicious of dealers who require advance payment via bank transfer. As an alternative, you can personally meet the dealer at a safe location where you can pay in cash and receive the watch. Please note that Chrono24 takes no responsibility for such sales.
When buying from a private seller, we do not recommend advance payment via bank transfer for security reasons. If the private seller requires advance payment and you absolutely want to buy the watch, it is in your best interest to review the legitimacy of both the seller and their offer. For example, you can request references, more pictures of the watch, or personal documents. Possible alternatives include meeting in person at a secure location and paying in cash or using a trustworthy escrow service. If you have any doubts about the seller's trustworthiness, you should not go through with the purchase.
Many sellers offer payment processing on Chrono24. In this case, you transfer the payment to a secure escrow account, where it is kept safe until you have the watch in your hands. The Chrono24 team is always available to help ensure your purchase runs smoothly. You can learn more about Chrono24 payment processing here:
When you place an order with Trusted Checkout, you always have 14 days to return the item. If you pay the purchase price directly to the dealer, please look into their return policy beforehand.
When making purchases with private sellers, you do not necessarily have the right to return your watch. However, you can still submit complaints to Chrono24 within 7 seven days of receiving your watch.
If you paid the dealer or seller directly, you should contact them regarding a return.
Please note that purchases from private sellers are not protected by any legal statutes with regard to returns.
Trusted Checkout is the most secure path to your dream watch. You put your money into an escrow account, where it is kept safe until you have the watch in your hands. Only then is the money paid out to the seller. The Chrono24 team is always ready to assist you and to make sure your purchase goes as smoothly as possible.
Learn more about Trusted Checkout on Chrono24: https://www.chrono24.ca/about-us.htm
However, payments made using an American Express card incur additional fees since this payment method is so expensive. You will see the corresponding fee when selecting your payment method.
If the private seller doesn't offer the Escrow Service on Chrono24 as a payment method, we suggest meeting the seller in person at a safe location. Ideally, meet them at an established watch dealer's shop where the watch can be inspected immediately. Other alternatives include PayPal or using an external escrow service.
Trusted Sellers are commercial watch dealers and are required to comply with certain conditions. These include:
- All information posted on the platform and provided to Chrono24 about themselves must be truthful.
- The dealer may only sell original goods from trusted sources.
- The dealer must truthfully state the conditions of their goods and point out possible defects or damages in writing and with pictures.
- Dealers are strongly encouraged to respond to customer emails within 5 business days.
Ensuring fair business practices on Chrono24 is one of our top priorities. If disagreements arise, the dealer and customer should work together to find a mutually satisfactory solution. The violation of one or more of these conditions can result in the temporary or permanent loss of the Trusted Seller seal or, in the case of very serious infringements, Chrono24 membership.
If you're concerned about a watch's authenticity, research its current market value. Watches from luxury brands like Rolex, Breitling, and others rarely sell for only a few hundred dollars. If you have any doubts, you should refrain from making a purchase. Prices that seem too good to be true probably are. Instead, you should report your concerns by clicking the "Report a suspicious listing" link on the listing page.
Please note that authentic watches are sometimes repaired using replacement parts. These components are not always a 1:1 match with those used in the original. Non-original components are especially common in vintage watches. In such instances, the dealer must indicate all replacement parts in the listing.
Online dealers may offer additional warranties. Before purchasing a watch, be sure to look into what the dealer's warranty covers and for how long. Once you've received your watch, make sure the warranty card is dated and stamped or signed. The date on the warranty card should match the date on your receipt. If this is not the case, your warranty may be void.
With Chrono24's Buyer Protection, you're protected as soon as you place your order. In the rare case that something doesn't go as planned, you can rely on our Support Team. We'll help you find a satisfactory solution together with the dealer. Simply contact us within 14 days of the delivery of your order (support@chrono24.com).
You can find additional details about Buyer Protection here: Chrono24 Buyer Protection
If you paid the dealer or seller directly, you should contact them regarding a return.
Please note that purchases from private sellers are not protected by any legal statutes with regard to returns.
Online dealers may offer additional warranties. Before purchasing a watch, be sure to look into what the dealer's warranty covers and for how long. Once you've received your watch, make sure the warranty card is dated and stamped or signed. The date on the warranty card should match the date on your receipt. If this is not the case, your warranty may be void.
For the exact price and costs involved, please contact the seller. They will be able to tell you if the delivery service will take care of any customs clearance procedures. Please reach out to your local customs authorities if you have any questions regarding your country's customs regulations.
Watch purchases made within the European Union are duty free. However, when importing a watch into the EU from a third country (the United States, for example), you will incur a customs fee and import sales tax. Please contact your local customs authorities for more information.
Search bar
The search bar is the easiest way to search for watches on Chrono24. As you type, you will automatically receive suggested searches.
Search results page
The search results page offers various filter options. You can filter by brand, model, reference number, or availability, for example. The results can also be sorted by relevance, price, popularity, or listing date.
By clicking on "Save this search," you can create a search query that will email you new relevant listings. Your selected filters are saved automatically.
To find watches on Chrono24, it's best to use the search function. Once you have submitted the search, you will find numerous filters – such as "Model", "Year", and "Price" – to help limit your search results.
You can also save a search, and we will let you know as soon as there are new results.
If the private seller doesn't offer the Escrow Service on Chrono24 as a payment method, we suggest meeting the seller in person at a safe location. Ideally, meet them at an established watch dealer's shop where the watch can be inspected immediately. Other alternatives include PayPal or using an external escrow service.
If you paid the dealer or seller directly, you should contact them regarding a return.
Please note that purchases from private sellers are not protected by any legal statutes with regard to returns.
To change the shipping address, please click on "Contact Chrono24" and send us a message that includes the new address in full. We'll take care of the rest.
Please note that you will receive a notification from our system within a few minutes of paying via credit card. If you don't receive confirmation of payment or are sent an error message, it may be for one of the following reasons:
1. Your credit card isn't registered for 3D Secure authentication (Verified by Visa, Mastercard SecureCode). Please contact your bank if this is the case.
2. You've exceeded your credit limit. You can increase your limit at any time by contacting your credit card provider.
Thank you for your payment. You can confirm payment by going to your myChrono24 user area and clicking on the "Yes, I've paid" button under "Buy."
We will let you know as soon as we have received the payment. Please ignore any further messages asking you to complete your payment. These messages are generated automatically and will be turned off once the payment has been received.
Please note: It can take 2-3 business days for the payment to appear in the recipient account.
If you paid the dealer or seller directly, you should contact them regarding a return.
Please note that purchases from private sellers are not protected by any legal statutes with regard to returns.
If you paid the dealer or seller directly, you should contact them regarding a return.
Please note that purchases from private sellers are not protected by any legal statutes with regard to returns.
Thank you for your payment. You can confirm payment by going to your myChrono24 user area and clicking on the "Yes, I've paid" button under "Buy."
We will let you know as soon as we have received the payment. Please ignore any further messages asking you to complete your payment. These messages are generated automatically and will be turned off once the payment has been received.
Please note: It can take 2-3 business days for the payment to appear in the recipient account.
To change the delivery address, please click on "Contact Chrono24" and send us a message that includes the new address in full. We'll take care of the rest.
Thank you for your payment. You can confirm payment by going to your myChrono24 user area and clicking on the "Yes, I've paid" button under "Buy."
We will let you know as soon as we have received the payment. Please ignore any further messages asking you to complete your payment. These messages are generated automatically and will be turned off once the payment has been received.
Please note: It can take 2-3 business days for the payment to appear in the recipient account.
If you paid the dealer or seller directly, you should contact them regarding a return.
Please note that purchases from private sellers are not protected by any legal statutes with regard to returns.
Payments via the Escrow Account
After the buyer has transferred the purchase price to the escrow account, the money will be kept safe until the buyer has received the item and confirmed the delivery. Payout occurs within 7 days of the delivery confirmation. The payment can also be released earlier if the buyer agrees.
If the buyer pays you directly, please contact them regarding the payment. We recommend that you always process these sales using advanced payment.
- The manual review hasn't taken place yet.
- We manually review new listings for the safety of all Chrono24 users. These reviews only take place on business days and not on weekends. Listings are usually activated within 1 to 3 business days.
- The security images aren't correct. In this case, you will have received an email requesting that you update the security images in your myChrono24 area.
- Your user account isn't active yet. Please check whether you have confirmed your user account by clicking on the link in the confirmation email.
- In some countries, we require private sellers to confirm their identity. Your identity probably hasn't been confirmed yet. Please note that it can take 1 to 3 business days to review your identification documents.
You can easily find out the value of your watch for free on Chrono24. Simply select the model and condition of the watch and we will compare it to 475,000 listings from around the world. You'll then receive a suggested price, which helps you sell your watch at the best rate possible.
To the appraisal tool
To create a listing, go to "Sell a watch" and then click on "Sell accessories and parts."
You can edit your listing at any time in your myChrono24 area (currently only available on the Chrono24 website). Choose the menu item "Ads" and then click on "Change ad" beneath the ad in question.
If you would like to edit the price, manufacturer, or model, please contact us via the form below.
In certain instances, the Escrow Service may not be available in the buyer or seller's country. Should this be the case, the buyer will pay you directly. Let them know your preferred payment method, such as bank transfer or PayPal. Chrono24 will then share your payment information with the buyer.
You can find more information about payment processing via the Escrow Service here.
Of course, can you also hand deliver the item to the buyer. We recommend completing the handover at a safe and monitored location, such as a jewelry store. You can still take advantage of the Escrow Service when using this delivery method. Please review our Security Notes.
If you don't sell your watch within 6 months, we will reimburse you the listing fee. In order to receive the refund, your watch must have been posted on Chrono24 for 6 months, not have sold, and still be in your possession. To prove this, after the end of the 6 month period send us two pictures of your watch featuring the times indicated by us. To start this process, please contact us using the form below.
Please note that according to our general terms and conditions, we cannot issue a refund to private sellers if you have already sold the watch somewhere else.
To keep the offers on Chrono24 up to date, we regularly send emails to check that the advertised items are still available. If you don't confirm your listing, it will automatically be deleted after a week. We will gladly reactivate your listing for you. In this case, please contact us using the form below.
You can also easily manage your listings in the myChrono24 area. There you can find all the important information at a glance.
- We have yet to confirm your listing. We manually review new listings for the safety of all Chrono24 users. This usually takes 1-2 business days.
- The security images aren't correct. Please update them in your myChrono24 area.
- If you paid via bank transfer, the money may not have arrived in our account yet. International bank transfers can take several days.
- Your user account hasn't been activated yet. Please ensure you've confirmed your user account by clicking on the link in the activation email.
It's easy to create an ad on Chrono24 using the Listing Assistant. For this, you only need your watch's reference number. You can also manually select your model. In this case, just click on "Continue without a reference number". You can find additional information here: Start Selling on Chrono24
Please register as a dealer if you would like to sell watches commercially on Chrono24. You can find more information here.
To create a listing, go to "Sell a watch" and then click on "Sell accessories and parts."
In certain instances, the Escrow Service may not be available in the buyer or seller's country. Should this be the case, the buyer will pay you directly. Let them know your preferred payment method, such as bank transfer or PayPal.
You can find more information about payment processing via the Escrow Service here.
You can edit or delete listings created manually in your Market Portal. To do so, go to Manage listings under Listings. Enter the changes you want to make and then save the listing.
- Enter your personal information
- Submit your payment details (credit card or, in most of Europe, SEPA direct debit)
- Upload your verification documents
- Trade register excerpt or business registration
- Proof of address in the form of a utility bill (phone, electricity, etc.)
Do you have any questions or feedback? Would you like to feature as a guest author in the Chrono24 Magazine? Simply send us a message, and we'll get back to you as soon as we can.
Thank you for your interest!
You can contact us directly by clicking "Contact Chrono24."
Have you looked at our jobs page yet? You can see current job openings here:
https://about.chrono24.com/jobs/
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