Do you have any questions?
We'd be glad to help.

To order a watch, click on the green "Buy" button on the offer page. If you haven't done so already, you will be asked to log in or create a user account. Then you can enter your delivery address. Under "Cost Summary" you can see the total price of your order, including shipping costs. Please note that import tax may still be applied to the total price.

Note: Please review your country's import regulations with the relevant customs authority before placing an international order.

You can pay for your new watch with the following payment methods:

• Payment using the free Trusted Checkout service

  You can pay your money into an escrow account, where it will be kept safe until your watch is in your hands. You can do so using either a credit card (VISA or MasterCard) or a bank transfer. The Chrono24 team is always ready to assist you and to make sure your purchase goes as smoothly as possible.

  Once you have entered your delivery address, read and accept the General Terms and Conditions and click "Submit order" to complete the transaction.

  Learn more about Trusted Checkout: https://www.chrono24.com/info/checkout.htm

• Pay the seller directly

  With this option, you forego Chrono24's free Trusted Checkout service. You will transfer the purchase price directly to the seller. Payment via credit card is not possible.

  Once you have entered your delivery address, read and accept the general terms and conditions. Then click on "Submit Order" to complete the order. As soon as the seller has processed your order, you will receive the payment information via email. After your payment has been received, the seller will send the item.

• Ordering from a private seller

  If you wish to purchase from a private seller, the escrow account service on Chrono24 is your safest option. You transfer your payment into an escrow account, where it is kept safe until you have the watch in your hands.

  You can find more information here: Sell your watch as a private seller

Once the seller has processed your order, you will receive payment information via email. As soon as payment has been received, the seller will send you the item.

Conveniently find your dream watch on Chrono24 via the search bar. The search results page also offers various filter options.

Search bar
The search bar is the easiest and fastest way. Search terms are automatically updated and completed as you type.

Search results page
The search results page offers various filter options. Filter according to manufacturer, model, reference, or availability, for example. The search results list can also be sorted by relevance, price or posting date.

By clicking on Save this search, you can create an search query in order to be notified of new offers by e-mail. Your selected filter will be automatically saved.

After having searched for a product via the search bar, you can further refine the search results by using the filter of the results list. Filter according to manufacturer, model, condition, or material, for example. Click on more to show additional filter options. You can select multiple values for a filter at the same time. To disable a filter, simply remove the checkmark.

Customize the sorting of results via the selection box at the top right of the list. Select from among price, posting date and relevance. You can change the default sorting via Settings in your myChrono24 area.

Yes. This way, we can best assist you if you have any questions and inform you about your order status.

The price is displayed in the ad as entered by the seller. There may thus be additional costs such as customs duties, taxes, shipment and insurance costs.

For the exact price and the costs involved, please contact the seller of the watch. They can also tell you whether the carrier will take care of the customs formalities. For the regulations applicable in your country, please contact your local customs authority.

Watch purchases are duty free within the European Union. When importing from a third country into the EU, such as from the United States, a minor customs duty and the import sales tax are added to the price. Please contact your customs authority for detailed information.

Many sellers accept price suggestions. To suggest a price to the seller, click on the "Suggest Price" button on the offer page. After that, enter your suggested price and the delivery address. Read and accept the general terms and conditions and click on "Submit Price Suggestion". The seller will check your offer and respond to you.

If the seller doesn't wish to accept price suggestions, this function will not be available.

Various different components are involved in the sales price of a watch. Firstly, the offer price for the watch itself is relevant. Additional costs for packaging, insurance, shipment or VAT and import sales taxes may also apply. Depending on whether you order your watch from a dealer in Germany or abroad, the additional costs can vary in amount. Contact the dealer for specific information.

The price is displayed in the ad as entered by the seller. There may thus be additional costs such as customs duties, taxes, shipment and insurance costs.

For the exact price and the costs involved, please contact the seller of the watch. They can also tell you whether the carrier will take care of the customs formalities. For the regulations applicable in your country, please contact your local customs authority.

Watch purchases are duty free within the European Union. When importing from a third country into the EU, such as from the United States, a minor customs duty and the import sales tax are added to the price. Please contact your customs authority for detailed information.

Payment using the free Trusted Checkout service

In Trusted Checkout you can pay using a credit card (VISA or MasterCard) or a bank transfer. You will receive the payment information after you place your order. Unfortunately, payment using PayPal is not possible at this time.

Learn more about Trusted Checkout: https://www.chrono24.com/info/checkout.htm

Pay the seller directly

If you wish to pay the purchase price directly to the seller, you can do so using a bank transfer. Payment via credit card is not possible.

Ordering from a private seller

If you wish to purchase from a private seller, the escrow account service on Chrono24 is your safest option. You transfer your payment into an escrow account, where it is kept safe until you have the watch in your hands. You can find more information here: Sell your watch as a private seller

Note: Please be sure to look into your country's import regulations at the relevant customs authority before ordering internationally.

If the seller is a commercial dealer:
Yes, many commercial dealers request advance payment by bank transfer. It is very important to us that all dealers listed on Chrono24 are trustworthy. The identity and legitimacy of all dealers on Chrono24 are extensively reviewed during the registration process. Dealers provide information such as their trade license and references from other dealers. As an alternative to advance payment, you can personally meet the dealer in a safe location to pay in cash and receive the watch. Please note that Chrono24 takes no responsibility for the sale.

Buying from a private seller:
When buying from a private seller, paying in advance by bank transfer is not a safe method. If the private seller wants advance payment and you absolutely want to buy the watch, it is in your own interest to review the legitimacy of both the seller and the offer. For example, you can request references or more pictures of the watch or personal documents. Another alternative to advance payment is personally meeting at a secure location for cash payment or using a trustworthy escrow service. If you have doubts about the seller's trustworthiness, you should not go through with the purchase.

Many sellers offer payment via Chrono24. Your payment goes to a secure escrow account, where it remains safely until you have the watch in your hands. The Chrono24 team is always available to help ensure your purchase runs smoothly. You can find further information about paying via Chrono24 here:

• Purchasing from commercial dealers.
• Purchasing from private sellers.

When you place an order with Trusted Checkout, you always have 14 days to return the item. If you pay the purchase price directly to the dealer, please look into their return policy beforehand.

When making purchases with private sellers, you do not necessarily have the right to return your watch. However, you can still submit complaints to Chrono24 within 7 seven days of receiving your watch.

You are responsible for the cost of the return shipment. Please note that it can cost up to 250 euros to ship a return item due to insurance coverage. Our support team is glad to help you via phone (+1 646-887-3560) or e-mail () if you have any questions.

Contact our support team via phone (+1 646-887-3560) or e-mail () within 14 days of receiving the item. We will document and confirm your wish to return the item and guide you through the next steps.

Trusted Checkout is the most secure path to your dream watch. You put your money into an escrow account, where it is kept safe until you have the watch in your hands. Only then is the money paid out to the seller. The Chrono24 team is always ready to assist you and to make sure your purchase goes as smoothly as possible.

Learn more about Trusted Checkout on Chrono24: https://www.chrono24.ca/about-us.htm

The Trusted Checkout service is free.

Trusted Checkout warranty conditions are in accordance with the law. An extended warranty is not provided.

Trusted Checkout offers are marked in both the search results list and offer pages with a green Trusted Checkout symbol.

If you want to buy from a private seller, the Escrow Service on Chrono24 is the safest way to pay. Your payment goes to an escrow account, where it remains safely until you have the watch in your hands. The Chrono24 team is always available to help in case something doesn't go as planned.

If the private seller doesn't offer the Escrow Service on Chrono24 as a payment method, we suggest you meet the seller in person at a safe location. Meeting at an established watch dealer's shop where the watch can be immediately checked is the safest method. Other alternatives are payment via PayPal or using an external escrow service. Please note that only private sellers who offer the Escrow Service on Chrono24 as a payment method can be reviewed by us. Please review the offer and conditions carefully before buying a watch from a private seller.

Every dealer on Chrono24 has their identity and integrity thoroughly reviewed during the registration process. This includes information such as their trade license as well as references from other dealers. There is also a constant flow of customer feedback via ratings.

Dealers are not allowed to list replicas or fakes on Chrono24 under any circumstances. The dealer is required to investigate the watch's authenticity before selling it and to list all known modifications in as much detail as possible in the item description. You can find additional details in our Authenticity Guarantee Terms & Conditions.

With Chrono24's Buyer Protection, you're protected as soon as you place your order. In the rare case that something doesn't go as planned, you can rely on our Support Team. We'll help you find a satisfactory solution together with the dealer. Simply contact us within 14 days of the delivery of your order (support@chrono24.com).

You can find additional details about Buyer Protection here: Chrono24 Buyer Protection

Contact our support team via phone (+1 646-887-3560) or e-mail () within 14 days of receiving the item. We will document and confirm your wish to return the item and guide you through the next steps.

The seller will gladly answer any questions you may have pertaining to features, availability, condition, or shipping. To ask the seller a question, click on the "Contact Seller" button on the offer page.

Conveniently find your dream watch on Chrono24 via the search bar. The search results page also offers various filter options.

Search bar
The search bar is the easiest and fastest way. Search terms are automatically updated and completed as you type.

Search results page
The search results page offers various filter options. Filter according to manufacturer, model, reference, or availability, for example. The search results list can also be sorted by relevance, price or posting date.

By clicking on Save this search, you can create an search query in order to be notified of new offers by e-mail. Your selected filter will be automatically saved.

To find watches on Chrono24, it's best to use the search function. Once you have submitted the search, you will find numerous filters – such as "Model", "Year", and "Price" – to help limit your search results.

You can also save a search, and we will let you know as soon as there are new results.

If you want to buy from a private seller, the Escrow Service on Chrono24 is the safest way to pay. Your payment goes to an escrow account, where it remains safely until you have the watch in your hands. The Chrono24 team is always available to help in case something doesn't go as planned.

If the private seller doesn't offer the Escrow Service on Chrono24 as a payment method, we suggest you meet the seller in person at a safe location. Meeting at an established watch dealer's shop where the watch can be immediately checked is the safest method. Other alternatives are payment via PayPal or using an external escrow service. Please note that only private sellers who offer the Escrow Service on Chrono24 as a payment method can be reviewed by us. Please review the offer and conditions carefully before buying a watch from a private seller.

Availability and delivery time are listed on the offer page. Please be aware that projected delivery times apply once the payment has been received. The dealer will be happy to answer any questions you may have about shipping. To ask the seller a question, click on the "Contact Seller" button on the offer page.

Items available via Trusted Checkout are typically available immediately or on short notice. You can find more exact information on the individual offer pages.

Generally, the dealer decides which shipping company they will use. You can see the shipping company information on the shipping confirmation.

We'll inform you as soon as the item has been sent and send you a tracking number via e-mail if available.

Trusted Checkout orders are always shipped insured, assuming you haven't made an agreement with the dealer otherwise.

Generally, the item is insured for its full value during shipping.

Contact our support team via phone (+1 646-887-3560) or e-mail () within 14 days of receiving the item. We will document and confirm your wish to return the item and guide you through the next steps.

If you wish to take advantage of your 14-day return option (when purchasing via Trusted Checkout), please contact us via the form below.

In all other cases, click on the appropriate button or link in the "Your orders" area of your user account to let us know. After that, we will put you in contact with the seller to find a solution.

Your contract partner is always the respective dealer or private seller. When you choose to pay via Chrono24, you will be shown the terms of sale during the sales process. If you decide to buy the watch directly from the dealer, please take note of the dealer's terms and conditions.

You can read more about paying via Chrono24 here:

• Purchasing from commercial dealers.
• Purchasing from private sellers.

Contact our support team via phone (+1 646-887-3560) or e-mail () within 14 days of receiving the item. We will document and confirm your wish to return the item and guide you through the next steps.

Thank you for your payment. We will let you know as soon as it has been received. Please ignore any further messages asking you to complete your payment. These messages are generated automatically and will be turned off once the payment has been received.

We'll inform you as soon as the item has been sent and send you a tracking number via e-mail if available.

You can pay with a credit card (VISA or MasterCard) or via bank transfer. The available payment methods are listed on the offer page.

We work together with the payment service provider Mangopay to process your payment. Mangopay is a payment service provider that specializes in online marketplaces and is associated with the French bank Crédit Mutuel Arkéa.

Our sellers are instructed to reply to requests within 5 workdays. Many sellers receive numerous requests daily, which can occasionally lead to delays. You can also try to contact sellers via telephone. In most cases, their telephone number will be listed on the offer page under "Seller".

If you have questions about an item, you can contact the dealer via the contact information provided. Our support team is happy to help you with any questions regarding your Trusted Checkout order via phone (+1 646-887-3560) or e-mail ().

Contact our support team via phone (+1 646-887-3560) or e-mail () within 14 days of receiving the item. We will document and confirm your wish to return the item and guide you through the next steps.

You can easily find out the value of your watch for free on Chrono24. Simply select the model and condition of the watch and we will compare it with 300,000 offers from around the world. You'll then receive a suggested price, which helps you to sell your watch at the best rate possible.
To appraisal

The reference number indicates the model and/or model variant of your watch and can be composed of several different letters and numbers. With certain manufacturers, you can find the reference number on the case back (not to be confused with the case number), between the lugs and sometimes even engraved on the dial. You should always be able to find the reference number in the documents relating to your watch or in the invoice. If you cannot find the reference number, look online for the name of the manufacturer on the dial and compare the image results with your watch. This quick bit of research should help you in most cases.

It's easy to create an ad on Chrono24 using the Ad Assistant. For this, you only need your watch's reference number. You can also manually select your model. In this case, just click on "Continue without a reference number". You can find additional information here: Sell Your Watch on Chrono24

You can edit your ad at any time in your myChrono24 area (currently only available on the Chrono24 website). Choose the menu item "Ads" and then click on "Change ad" beneath the ad in question.

If you would like to edit the price, manufacturer, or model, please contact us via the form below.

There are several possible reasons why your ad isn't active yet.

1. The security images you uploaded have not been checked yet. This can take 2 to 3 days. In this case, we ask for your patience. We will notify you as soon as the check has been completed. In rare cases, we will email you requesting more information. Please also check your spam folder to be sure that you don't miss any emails from us.

2. It's possible that the listing fee has not been received by us yet. Please be aware that a bank transfer can take up to 3 days.

Chrono24 doesn't currently work with any delivery service. Please be sure to look into local delivery services for shipping valuables in advance. Inquire directly with the delivery service about their delivery policy. Make sure that the watch is insured for its full value and that it will be shipped with a tracking number. The delivery of the package should be confirmed by the recipient with a signature. When returning something internationally, you should label the package explicitly as a return so that there is no import tax on the package.

Payments via the Escrow Account

After the buyer has transferred the purchase price to the escrow account, the money will be kept safe until the buyer has received the item and confirmed the delivery. Payout occurs within 7 days of the delivery confirmation. The payment can also be released earlier if the buyer agrees.

If the buyer pays you directly, please contact them regarding the payment. We recommend that you always process these sales using advanced payment.

If you don't sell your watch within 6 months, we will reimburse you the listing fee. In order to receive the refund, your watch must have been posted on Chrono24 for 6 months, not have sold, and still be in your possession. To prove this, after the end of the 6 month period send us two pictures of your watch featuring the times indicated by us. To start this process, please contact us using the form below.

Please note that according to our general terms and conditions, we cannot issue a refund to private sellers if you have already sold the watch somewhere else.

To keep the offers on Chrono24 up to date, we regularly send emails to check that the advertised items are still available. If you don't confirm your ad, it will automatically be deleted after a week. We will gladly reactivate your ad for you. In this case, please contact us using the form below.

You can also easily manage your ads in the myChrono24 area. There you can find all the important information at a glance.

You can either post your watch manually or have the data imported from your website.

You can create your offers manually in the dealer area. Just fill in the new offer form. Our questionnaire quickly guides you through a complete description of your watch. You can publish between 6 and 16 images for each offer, depending on your prepaid package.

You may import data directly from your website, starting from a volume of 25 offers and the PRO listing. The data is automatically imported from your website and updated daily.