Privately
Over 1,500 successful private sellers each month.
Commercially
Open your door to 220,000 buyers every day.
To order a watch, click on the green "Buy" button on the listing page. If you haven't done so already, you will be asked to log in or create a user account. Then you can enter your delivery address. Under "Cost Summary" you can see the total price of your order, including shipping costs. Please note that import tax may still be applied to the total price.
Note: Please review your country's import regulations with the relevant customs authority before placing an international order.
You can pay for your new watch with the following payment methods:
Payment using the free Trusted Checkout service
You can pay your money into an escrow account, where it will be kept safe until your watch is in your hands. You can do so using either a credit card (VISA or Mastercard) or a bank transfer. The Chrono24 team is always ready to assist you and to make sure your purchase goes as smoothly as possible.
Once you have entered your delivery address, read and accept the General Terms and Conditions and click "Submit order" to complete the transaction.
Learn more about Trusted Checkout: https://www.chrono24.com/info/checkout.htm
Pay the seller directly
With this option, you forego Chrono24's free Trusted Checkout service. You will transfer the purchase price directly to the seller. Payment via credit card is not possible.
Once you have entered your delivery address, read and accept the general terms and conditions. Then click on "Submit Order" to complete the order. As soon as the seller has processed your order, you will receive the payment information via email. After your payment has been received, the seller will send the item.
Ordering from a private seller
If you wish to purchase from a private seller, the escrow account service on Chrono24 is your safest option. You transfer your payment into an escrow account, where it is kept safe until you have the watch in your hands.
You can find more information here: Sell your watch as a private seller
Once the seller has processed your order, you will receive payment information via email. As soon as payment has been received, the seller will send you the item.
Many sellers accept price suggestions. To suggest a price to the seller, click on the "Suggest Price" button on the listing page. After that, enter your suggested price and the delivery address. Read and accept the general terms and conditions and click on "Submit Price Suggestion." The seller will check your offer and respond accordingly.
If the seller doesn't wish to accept price suggestions, this function will not be available.
Payment using the free Trusted Checkout service
In Trusted Checkout you can pay using a credit card (VISA or Mastercard) or a bank transfer. You will receive the payment information after you place your order. Unfortunately, payment using PayPal is not possible at this time.
Learn more about Trusted Checkout: https://www.chrono24.ca/about-us.htm
Pay the seller directly
If you wish to pay the purchase price directly to the seller, you can do so using a bank transfer. Payment via credit card is not possible.
Ordering from a private seller
If you wish to purchase from a private seller, the escrow account service on Chrono24 is your safest option. You transfer your payment into an escrow account, where it is kept safe until you have the watch in your hands. You can find more information here: Sell your watch as a private seller
Note: Please be sure to look into your country's import regulations at the relevant customs authority before ordering internationally.
When you place an order with Trusted Checkout, you always have 14 days to return the item. If you pay the purchase price directly to the dealer, please look into their return policy beforehand.
When making purchases with private sellers, you do not necessarily have the right to return your watch. However, you can still submit complaints to Chrono24 within 7 seven days of receiving your watch.
Purchases via Trusted Checkout: To take advantage of your 14-day right of return, please contact our support team via phone (+49 721 96693-920) or email () within 14 days of receiving the item. We will document and confirm your wish to return the item and guide you through the next steps.
If you paid the sales price directly to the dealer or private seller, please contact them regarding a return. Please note that there are no laws regulating the right of return for purchases made from private sellers.
Trusted Checkout is the most secure path to your dream watch. You put your money into an escrow account, where it is kept safe until you have the watch in your hands. Only then is the money paid out to the seller. The Chrono24 team is always ready to assist you and to make sure your purchase goes as smoothly as possible.
Learn more about Trusted Checkout on Chrono24: https://www.chrono24.ca/about-us.htm
With Chrono24's Buyer Protection, you're protected as soon as you place your order. In the rare case that something doesn't go as planned, you can rely on our Support Team. We'll help you find a satisfactory solution together with the dealer. Simply contact us within 14 days of the delivery of your order (support@chrono24.com).
You can find additional details about Buyer Protection here: Chrono24 Buyer Protection
Purchases via Trusted Checkout: To take advantage of your 14-day right of return, please contact our support team via phone (+49 721 96693-920) or email () within 14 days of receiving the item. We will document and confirm your wish to return the item and guide you through the next steps.
If you paid the sales price directly to the dealer or private seller, please contact them regarding a return. Please note that there are no laws regulating the right of return for purchases made from private sellers.
To find watches on Chrono24, it's best to use the search function. Once you have submitted the search, you will find numerous filters – such as "Model", "Year", and "Price" – to help limit your search results.
You can also save a search, and we will let you know as soon as there are new results.
Purchases via Trusted Checkout: To take advantage of your 14-day right of return, please contact our support team via phone (+49 721 96693-920) or email () within 14 days of receiving the item. We will document and confirm your wish to return the item and guide you through the next steps.
If you paid the sales price directly to the dealer or private seller, please contact them regarding a return. Please note that there are no laws regulating the right of return for purchases made from private sellers.
To change the delivery address, please click on "Contact Chrono24" and send us a message that includes the new address in full. We'll take care of the rest.
Please note that you will receive a notification from our system within a few minutes of paying via credit card. If you don't receive confirmation of payment or are sent an error message, it may be for one of the following reasons:
1. Your credit card isn't registered for 3D Secure authentication (Verified by Visa, Mastercard SecureCode). Please contact your bank if this is the case.
2. You've exceeded your credit limit. You can increase your limit at any time by contacting your credit card provider.
Thank you for your payment. You can confirm payment by going to your myChrono24 user area and clicking on the "Yes, I've paid" button under "Buy."
We will let you know as soon as we have received the payment. Please ignore any further messages asking you to complete your payment. These messages are generated automatically and will be turned off once the payment has been received.
Please note: It can take 2-3 business days for the payment to appear in the recipient account.
Purchases via Trusted Checkout: To take advantage of your 14-day right of return, please contact our support team via phone (+49 721 96693-920) or email () within 14 days of receiving the item. We will document and confirm your wish to return the item and guide you through the next steps.
If you paid the sales price directly to the dealer or private seller, please contact them regarding a return. Please note that there are no laws regulating the right of return for purchases made from private sellers.
Purchases via Trusted Checkout: To take advantage of your 14-day right of return, please contact our support team via phone (+49 721 96693-920) or email () within 14 days of receiving the item. We will document and confirm your wish to return the item and guide you through the next steps.
If you paid the sales price directly to the dealer or private seller, please contact them regarding a return. Please note that there are no laws regulating the right of return for purchases made from private sellers.
Thank you for your payment. You can confirm payment by going to your myChrono24 user area and clicking on the "Yes, I've paid" button under "Buy."
We will let you know as soon as we have received the payment. Please ignore any further messages asking you to complete your payment. These messages are generated automatically and will be turned off once the payment has been received.
Please note: It can take 2-3 business days for the payment to appear in the recipient account.
Thank you for your payment. You can confirm payment by going to your myChrono24 user area and clicking on the "Yes, I've paid" button under "Buy."
We will let you know as soon as we have received the payment. Please ignore any further messages asking you to complete your payment. These messages are generated automatically and will be turned off once the payment has been received.
Please note: It can take 2-3 business days for the payment to appear in the recipient account.
Purchases via Trusted Checkout: To take advantage of your 14-day right of return, please contact our support team via phone (+49 721 96693-920) or email () within 14 days of receiving the item. We will document and confirm your wish to return the item and guide you through the next steps.
If you paid the sales price directly to the dealer or private seller, please contact them regarding a return. Please note that there are no laws regulating the right of return for purchases made from private sellers.
Payments via the Escrow Account
After the buyer has transferred the purchase price to the escrow account, the money will be kept safe until the buyer has received the item and confirmed the delivery. Payout occurs within 7 days of the delivery confirmation. The payment can also be released earlier if the buyer agrees.
If the buyer pays you directly, please contact them regarding the payment. We recommend that you always process these sales using advanced payment.
You can easily find out the value of your watch for free on Chrono24. Simply select the model and condition of the watch and we will compare it to 400,000 listings from around the world. You'll then receive a suggested price, which helps you sell your watch at the best rate possible.
To appraisal
You can edit your listing at any time in your myChrono24 area (currently only available on the Chrono24 website). Choose the menu item "Ads" and then click on "Change ad" beneath the ad in question.
If you would like to edit the price, manufacturer, or model, please contact us via the form below.
If you don't sell your watch within 6 months, we will reimburse you the listing fee. In order to receive the refund, your watch must have been posted on Chrono24 for 6 months, not have sold, and still be in your possession. To prove this, after the end of the 6 month period send us two pictures of your watch featuring the times indicated by us. To start this process, please contact us using the form below.
Please note that according to our general terms and conditions, we cannot issue a refund to private sellers if you have already sold the watch somewhere else.
To keep the offers on Chrono24 up to date, we regularly send emails to check that the advertised items are still available. If you don't confirm your listing, it will automatically be deleted after a week. We will gladly reactivate your listing for you. In this case, please contact us using the form below.
You can also easily manage your listings in the myChrono24 area. There you can find all the important information at a glance.
It's easy to create an ad on Chrono24 using the Ad Assistant. For this, you only need your watch's reference number. You can also manually select your model. In this case, just click on "Continue without a reference number". You can find additional information here: Start Selling on Chrono24
It can be difficult for us to properly direct inquiries with this designation to the appropriate parties. This can lead to delayed response times.
Please check whether your inquiry fits under another topic so that we can help you as quickly as possible.
Thank you for your interest!
You can contact us directly by clicking "Contact Chrono24."
Have you looked at our jobs page yet? You can see current job openings here:
https://about.chrono24.com/jobs/