Do you have any questions?
We'd be glad to help.

Many sellers accept price suggestions. To suggest a price to the seller, click on the "Suggest Price" button on the listing page. After that, enter your suggested price and the delivery address. Read and accept the general terms and conditions and click on "Submit Price Suggestion." The seller will check your offer and respond accordingly.

If the seller doesn't wish to accept price suggestions, this function will not be available.

Payment using the free Trusted Checkout service

In Trusted Checkout you can pay using a credit card (VISA or Mastercard) or a bank transfer. You will receive the payment information after you place your order. Unfortunately, payment using PayPal is not possible at this time.

Learn more about Trusted Checkout: https://www.chrono24.ca/about-us.htm

Pay the seller directly

If you wish to pay the purchase price directly to the seller, you can do so using a bank transfer. Payment via credit card is not possible.

Ordering from a private seller

If you wish to purchase from a private seller, the escrow account service on Chrono24 is your safest option. You transfer your payment into an escrow account, where it is kept safe until you have the watch in your hands. You can find more information here: Sell your watch as a private seller

Note: Please be sure to look into your country's import regulations at the relevant customs authority before ordering internationally.

• Buying from a commercial dealer.
• Buying from a private seller.

When you place an order with Trusted Checkout, you always have 14 days to return the item. If you pay the purchase price directly to the dealer, please look into their return policy beforehand.

When making purchases with private sellers, you do not necessarily have the right to return your watch. However, you can still submit complaints to Chrono24 within 7 seven days of receiving your watch.

For orders processed via Trusted Checkout: If you would like to return an item, please either call (+49 721 96693-920) or email (withdraw@chrono24.com) our support team. We will document and confirm when you made the return request and guide you through the process.

If you paid the dealer or seller directly, you should contact them regarding a return.

Please note that purchases from private sellers are not protected by any legal statutes with regard to returns.

If you paid the sales price directly to the dealer or private seller, please contact them regarding a return. Please note that there are no laws regulating the right of return for purchases made from private sellers.

Trusted Checkout is the most secure path to your dream watch. You put your money into an escrow account, where it is kept safe until you have the watch in your hands. Only then is the money paid out to the seller. The Chrono24 team is always ready to assist you and to make sure your purchase goes as smoothly as possible.

Learn more about Trusted Checkout on Chrono24: https://www.chrono24.ca/about-us.htm

• All information posted on the platform and provided to Chrono24 about themselves must be truthful.
• The dealer may only sell original goods from trusted sources.
• The dealer must truthfully state the conditions of their goods and point out possible defects or damages in writing and with pictures.
• Dealers are strongly encouraged to respond to customer emails within 5 business days.

With Chrono24's Buyer Protection, you're protected as soon as you place your order. In the rare case that something doesn't go as planned, you can rely on our Support Team. We'll help you find a satisfactory solution together with the dealer. Simply contact us within 14 days of the delivery of your order (support@chrono24.com).

You can find additional details about Buyer Protection here: Chrono24 Buyer Protection

For orders processed via Trusted Checkout: If you would like to return an item, please either call (+49 721 96693-920) or email (withdraw@chrono24.com) our support team. We will document and confirm when you made the return request and guide you through the process.

If you paid the dealer or seller directly, you should contact them regarding a return.

Please note that purchases from private sellers are not protected by any legal statutes with regard to returns.

If you paid the sales price directly to the dealer or private seller, please contact them regarding a return. Please note that there are no laws regulating the right of return for purchases made from private sellers.

To find watches on Chrono24, it's best to use the search function. Once you have submitted the search, you will find numerous filters – such as "Model", "Year", and "Price" – to help limit your search results.

You can also save a search, and we will let you know as soon as there are new results.

For orders processed via Trusted Checkout: If you would like to return an item, please either call (+49 721 96693-920) or email (withdraw@chrono24.com) our support team. We will document and confirm when you made the return request and guide you through the process.

If you paid the dealer or seller directly, you should contact them regarding a return.

Please note that purchases from private sellers are not protected by any legal statutes with regard to returns.

If you paid the sales price directly to the dealer or private seller, please contact them regarding a return. Please note that there are no laws regulating the right of return for purchases made from private sellers.

For orders processed via Trusted Checkout: If you would like to return an item, please either call (+49 721 96693-920) or email (withdraw@chrono24.com) our support team. We will document and confirm when you made the return request and guide you through the process.

If you paid the dealer or seller directly, you should contact them regarding a return.

Please note that purchases from private sellers are not protected by any legal statutes with regard to returns.

If you paid the sales price directly to the dealer or private seller, please contact them regarding a return. Please note that there are no laws regulating the right of return for purchases made from private sellers.

For orders processed via Trusted Checkout: If you would like to return an item, please either call (+49 721 96693-920) or email (withdraw@chrono24.com) our support team. We will document and confirm when you made the return request and guide you through the process.

If you paid the dealer or seller directly, you should contact them regarding a return.

Please note that purchases from private sellers are not protected by any legal statutes with regard to returns.

If you paid the sales price directly to the dealer or private seller, please contact them regarding a return. Please note that there are no laws regulating the right of return for purchases made from private sellers.

For orders processed via Trusted Checkout: If you would like to return an item, please either call (+49 721 96693-920) or email (withdraw@chrono24.com) our support team. We will document and confirm when you made the return request and guide you through the process.

If you paid the dealer or seller directly, you should contact them regarding a return.

Please note that purchases from private sellers are not protected by any legal statutes with regard to returns.

If you paid the sales price directly to the dealer or private seller, please contact them regarding a return. Please note that there are no laws regulating the right of return for purchases made from private sellers.

Payments via the Escrow Account

After the buyer has transferred the purchase price to the escrow account, the money will be kept safe until the buyer has received the item and confirmed the delivery. Payout occurs within 7 days of the delivery confirmation. The payment can also be released earlier if the buyer agrees.

If the buyer pays you directly, please contact them regarding the payment. We recommend that you always process these sales using advanced payment.

1. The manual review hasn't taken place yet.
2. We manually review new listings for the safety of all Chrono24 users. These reviews only take place on business days and not on weekends. Listings are usually activated within 1 to 3 business days.
3. The security images aren't correct. In this case, you will have received an email requesting that you update the security images in your myChrono24 area.
4. Your user account isn't active yet. Please check whether you have confirmed your user account by clicking on the link in the confirmation email.
5. In some countries, we require private sellers to confirm their identity. Your identity probably hasn't been confirmed yet. Please note that it can take 1 to 3 business days to review your identification documents.

You can easily find out the value of your watch for free on Chrono24. Simply select the model and condition of the watch and we will compare it to 475,000 listings from around the world. You'll then receive a suggested price, which helps you sell your watch at the best rate possible.
To the appraisal tool

You can edit your listing at any time in your myChrono24 area (currently only available on the Chrono24 website). Choose the menu item "Ads" and then click on "Change ad" beneath the ad in question.

If you would like to edit the price, manufacturer, or model, please contact us via the form below.

If you don't sell your watch within 6 months, we will reimburse you the listing fee. In order to receive the refund, your watch must have been posted on Chrono24 for 6 months, not have sold, and still be in your possession. To prove this, after the end of the 6 month period send us two pictures of your watch featuring the times indicated by us. To start this process, please contact us using the form below.

Please note that according to our general terms and conditions, we cannot issue a refund to private sellers if you have already sold the watch somewhere else.

To keep the offers on Chrono24 up to date, we regularly send emails to check that the advertised items are still available. If you don't confirm your listing, it will automatically be deleted after a week. We will gladly reactivate your listing for you. In this case, please contact us using the form below.

You can also easily manage your listings in the myChrono24 area. There you can find all the important information at a glance.

1. We have yet to confirm your listing. We manually review new listings for the safety of all Chrono24 users. This usually takes 1-2 business days.
2. The security images aren't correct. Please update them in your myChrono24 area.
3. If you paid via bank transfer, the money may not have arrived in our account yet. International bank transfers can take several days.
4. Your user account hasn't been activated yet. Please ensure you've confirmed your user account by clicking on the link in the activation email.

It's easy to create an ad on Chrono24 using the Listing Assistant. For this, you only need your watch's reference number. You can also manually select your model. In this case, just click on "Continue without a reference number". You can find additional information here: Start Selling on Chrono24

1. Enter your personal information
2. Submit your payment details (credit card or, in most of Europe, SEPA direct debit)
3. Upload your verification documents

• Trade register excerpt or business registration
• Proof of address in the form of a utility bill (phone, electricity, etc.)