Do you have any questions?
We'd be glad to help.
To order a watch, click on the green "Buy" button on the listing page. If you haven't done so already, you will be asked to log in or create a user account. You can then enter your shipping address. Under "Cost Summary," you will find the total price of your order, including shipping costs. Please note that this price does not include potential customs duties or import taxes.
Note: Please review your country's import regulations with the relevant customs authority before placing an international order.
You can pay for your new watch with the following payment methods:
-
Payment via the Free Escrow Service
You can pay your money into an escrow account, where it will be kept safe until your watch is in your hands. You can do so using either a credit card (VISA or Mastercard) or a bank transfer. The Chrono24 team is always ready to assist you and to make sure your purchase goes as smoothly as possible.
Once you have entered your shipping address, read and accept the general terms and conditions, and click "Submit order" to complete the transaction.
You can learn more about the Escrow Service as part of Buyer Protection here: https://www.chrono24.com/info/checkout.htm .
-
Pay the seller directly
With this option, you forego Chrono24's free Trusted Checkout service. You will transfer the purchase price directly to the seller. Payment via credit card is not possible.
Once you have entered your shipping address, read and accept the general terms and conditions, and click "Submit order." Once the seller has processed your order, you will receive the payment information via email. After your payment has been received, the seller will ship the item.
-
Ordering from a private seller
If you wish to purchase from a private seller, the escrow account service on Chrono24 is your safest option. You transfer your payment into an escrow account, where it is kept safe until you have the watch in your hands.
You can find more information here: Purchasing watches from private sellers
Once the seller has processed your order, you will receive payment information via email. As soon as payment has been received, the seller will send you the item.
Search for your dream watch on Chrono24 using the search bar. You have the option of setting filters on the search results page.
Search bar
The search bar is the easiest way to search for watches on Chrono24. As you type, you will automatically receive suggested search results.
Search results page
The search results page offers various filter options. You can filter by brand, model, or reference number, for example. The results can also be sorted by relevance, price, popularity, or listing date.
By clicking on "Save this search," you can create a search query that will email you new listings with these search parameters. Your selected filters are saved automatically.
Search bar
The search bar is the easiest way to search for watches on Chrono24. As you type, you will automatically receive suggested search results.
Search results page
The search results page offers various filter options. You can filter by brand, model, or reference number, for example. The results can also be sorted by relevance, price, popularity, or listing date.
By clicking on "Save this search," you can create a search query that will email you new listings with these search parameters. Your selected filters are saved automatically.
After entering your search, you can filter the results by brand, model, condition, material, and more on the search results page. Click on more to see additional filters. You can select multiple options for the same filter simultaneously. To disable a filter, simply untick the box.
You can sort the search results by relevance, price, popularity, and listing date via the box on the top right of the page. You can set a default mode of sorting in the Settings section of your myChrono24 user area.
You can sort the search results by relevance, price, popularity, and listing date via the box on the top right of the page. You can set a default mode of sorting in the Settings section of your myChrono24 user area.
Yes, this allows us to better assist you should any questions arise, as well as enables us to inform you about your order's status.
The price displayed is the price set by the seller. You may incur additional costs such as customs fees, taxes, or shipping and insurance fees.
For the exact price and costs involved, please contact the seller. They will be able to tell you if the delivery service will take care of any customs clearance procedures. Please reach out to your local customs authorities if you have any questions regarding your country's customs regulations.
Watch purchases made within the European Union are duty free. However, when importing a watch into the EU from a third country (the United States, for example), you will incur a customs fee and import sales tax. Please contact your local customs authorities for more information.
For the exact price and costs involved, please contact the seller. They will be able to tell you if the delivery service will take care of any customs clearance procedures. Please reach out to your local customs authorities if you have any questions regarding your country's customs regulations.
Watch purchases made within the European Union are duty free. However, when importing a watch into the EU from a third country (the United States, for example), you will incur a customs fee and import sales tax. Please contact your local customs authorities for more information.
Many sellers accept price suggestions. To suggest a price to the seller, click on the "Suggest a price" button on the listing page. Then enter your suggested price and shipping address. Read and accept the general terms and conditions, and click "Submit price suggestion." The seller will review your offer and get in touch with you.
If the seller doesn't wish to accept price suggestions, this function will not be available.
Many factors contribute to a watch's total price. In addition to the watch's listing price, there are additional costs such as packaging, insurance, shipping, and taxes (e.g. VAT or import). Depending on whether you order your watch from a domestic or foreign seller, you may incur other costs. Contact the seller for more information.
The price displayed is the price set by the seller. You may incur additional costs such as customs fees, taxes, or shipping and insurance fees.
For the exact price and costs involved, please contact the seller. They will be able to tell you if the delivery service will take care of any customs clearance procedures. Please reach out to your local customs authorities if you have any questions regarding your country's customs regulations.
Watch purchases made within the European Union are duty free. However, when importing a watch into the EU from a third country (the United States, for example), you will incur a customs fee and import sales tax. Please contact your local customs authorities for more information.
For the exact price and costs involved, please contact the seller. They will be able to tell you if the delivery service will take care of any customs clearance procedures. Please reach out to your local customs authorities if you have any questions regarding your country's customs regulations.
Watch purchases made within the European Union are duty free. However, when importing a watch into the EU from a third country (the United States, for example), you will incur a customs fee and import sales tax. Please contact your local customs authorities for more information.
Payment via the Free Escrow Service
You can pay using a credit card (VISA or Mastercard) or wire transfer. You will receive the payment information after you've placed your order. Unfortunately, PayPal is not currently available as a payment method. You can learn more about the Escrow Service as part of Buyer Protection here: https://www.chrono24.ca/about-us.htm. Pay the seller directly If you wish to pay the purchase price directly to the seller, you can do so using a bank transfer. Payment via credit card is not possible. Ordering from a private seller If you wish to purchase from a private seller, the escrow account service on Chrono24 is your safest option. You transfer your payment into an escrow account, where it is kept safe until you have the watch in your hands. You can find more information here: {0}Purchasing watches from private sellers{1} Note: Please be sure to look into your country's import regulations at the relevant customs authority before ordering internationally.
We always recommend processing transactions using Chrono24's secure escrow account. Please keep the following in mind when paying via credit card or PayPal:
You can take steps to guarantee your security when paying with a credit card. Make sure your connection is secure. To do so, check that the website URL begins with "https" and that there is a padlock symbol in your browser's address bar. Regularly monitor your credit card statements. Many credit card providers have a zero-liability policy. This means that customers are not liable for fraudulent charges as long as they report them immediately. For more information about using PayPal, please contact PayPal directly. Reminder: Payments made to "Family and Friends" are not covered by PayPal's buyer protection policy. Chrono24 cannot offer support in such instances.
You can take steps to guarantee your security when paying with a credit card. Make sure your connection is secure. To do so, check that the website URL begins with "https" and that there is a padlock symbol in your browser's address bar. Regularly monitor your credit card statements. Many credit card providers have a zero-liability policy. This means that customers are not liable for fraudulent charges as long as they report them immediately. For more information about using PayPal, please contact PayPal directly. Reminder: Payments made to "Family and Friends" are not covered by PayPal's buyer protection policy. Chrono24 cannot offer support in such instances.
We recommend processing all transactions using the Chrono24 Escrow Service whenever possible. If this option is unavailable, purchases from our professional dealers are always secure. Chrono24 conducts an extensive review of every dealer's identity and legitimacy during the registration process. Dealers provide personal information, such as their trade license and references from other dealers. There is no reason to be suspicious of dealers who require advance payment via wire transfer.
When buying from a private seller, we do not recommend advance payment for security reasons. If the private seller requires advance payment, and you absolutely want to buy the watch, it is in your best interest to review the legitimacy of both the seller and their offer. For example, you can request references, more pictures of the watch, or personal documents. You should also consider using a reliable escrow service. If you have any doubts about the seller's trustworthiness, you should not go through with the purchase.
Many sellers offer payment processing using the Chrono24 Escrow Service. In this case, you transfer the payment to our escrow account, where it is kept safe until you have the watch in your hands and have made sure it is as described in the listing. Our support team is always available to help ensure your purchase runs smoothly. You can learn more about the Chrono24 Escrow Service here:
When buying from a private seller, we do not recommend advance payment for security reasons. If the private seller requires advance payment, and you absolutely want to buy the watch, it is in your best interest to review the legitimacy of both the seller and their offer. For example, you can request references, more pictures of the watch, or personal documents. You should also consider using a reliable escrow service. If you have any doubts about the seller's trustworthiness, you should not go through with the purchase.
Many sellers offer payment processing using the Chrono24 Escrow Service. In this case, you transfer the payment to our escrow account, where it is kept safe until you have the watch in your hands and have made sure it is as described in the listing. Our support team is always available to help ensure your purchase runs smoothly. You can learn more about the Chrono24 Escrow Service here:
When you place an order with Buyer Protection, you always have 14 days to return the item. If you pay the purchase price directly to the dealer, please look into their return policy beforehand.
When making purchases with private sellers, you do not necessarily have the right to return your watch. However, you can still submit complaints to Chrono24 within 7 seven days of receiving your watch.
You are responsible for the cost of the return shipment. Please note that it can cost up to 300 USD to ship a return item, including insurance coverage.
If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email () our support team. We will document and confirm that you made a return request within the allotted window, initiate the return process, and keep you updated along the way.
If you paid the dealer or seller directly, you should contact them regarding a return.
Please note private sellers have no legal obligation to accept returns.
If you paid the dealer or seller directly, you should contact them regarding a return.
Please note private sellers have no legal obligation to accept returns.
Trusted Checkout is the most secure path to your dream watch. You put your money into an escrow account, where it is kept safe until you have the watch in your hands. Only then is the money paid out to the seller. The Chrono24 team is always ready to assist you and to make sure your purchase goes as smoothly as possible.
Learn more about Trusted Checkout on Chrono24: https://www.chrono24.ca/about-us.htm
In most cases, Buyer Protection is a free service. However, payments made via the Escrow Service using an American Express credit card incur additional fees since this payment method is so expensive. You will see the corresponding fee when selecting your payment method.
Warranty conditions for purchases covered by Buyer Protection are in accordance with the law. An extended warranty is not provided.
You can recognize listings that offer Buyer Protection by the green Buyer Protection symbol on the listing page.
If you would like to make a purchase from a private seller, the Escrow Service on Chrono24 is the most secure payment method. You transfer the amount due to an escrow account, where it is kept safe until you have the watch in your hands. The Chrono24 team is always available to help ensure the entire purchasing process runs smoothly.
If the private seller doesn't offer the Escrow Service on Chrono24 as a payment method, we suggest meeting the seller in person at a safe location. Ideally, meet them at an established watch dealer's shop where the watch can be inspected immediately. Other alternatives include PayPal or using an external escrow service.
If the private seller doesn't offer the Escrow Service on Chrono24 as a payment method, we suggest meeting the seller in person at a safe location. Ideally, meet them at an established watch dealer's shop where the watch can be inspected immediately. Other alternatives include PayPal or using an external escrow service.
Every dealer on Chrono24 has their identity and integrity thoroughly reviewed during the registration process. This includes information such as their trade license as well as references from other dealers. There is also a constant flow of customer feedback via reviews.
Chrono24 thoroughly reviews every dealer's identity and integrity during the registration process. Only dealers who have demonstrated consistent reliability and trustworthiness on Chrono24 are eligible to receive a Trusted Seller seal.
Trusted Sellers are commercial watch dealers and are required to comply with certain conditions. These include:
Ensuring fair business practices on Chrono24 is one of our top priorities. If disagreements arise, the dealer and customer should work together to find a mutually satisfactory solution. The violation of one or more of these conditions can result in the temporary or permanent loss of the Trusted Seller seal or, in the case of very serious infringements, Chrono24 membership.
Trusted Sellers are commercial watch dealers and are required to comply with certain conditions. These include:
- All information posted on the platform and provided to Chrono24 about themselves must be truthful.
- The dealer may only sell original goods from trusted sources.
- The dealer must truthfully state the conditions of their goods and point out possible defects or damages in writing and with pictures.
- Dealers are strongly encouraged to respond to customer emails within 5 business days.
Ensuring fair business practices on Chrono24 is one of our top priorities. If disagreements arise, the dealer and customer should work together to find a mutually satisfactory solution. The violation of one or more of these conditions can result in the temporary or permanent loss of the Trusted Seller seal or, in the case of very serious infringements, Chrono24 membership.
Watch dealers are allowed to recommend other dealers to Chrono24 users, up to a maximum of 10 recommendations. However, only Trusted Sellers can recommend other dealers or be recommended themselves.
Dealers and manufacturers often voluntarily offer warranties that cover the cost of repairing or replacing a damaged timepiece. The warranty usually applies to either the entire watch or the functionality of certain components. Most warranties expire after a pre-determined period of time.
Online dealers may offer additional warranties. Before purchasing a watch, be sure to look into what the dealer's warranty covers and for how long. Once you've received your watch, make sure the warranty card is dated and stamped or signed. The date on the warranty card should match the date on your receipt. If this is not the case, your warranty may be void.
Online dealers may offer additional warranties. Before purchasing a watch, be sure to look into what the dealer's warranty covers and for how long. Once you've received your watch, make sure the warranty card is dated and stamped or signed. The date on the warranty card should match the date on your receipt. If this is not the case, your warranty may be void.
Dealers are not allowed to list replicas or fakes on Chrono24 under any circumstances. The dealer is required to investigate the watch's authenticity before selling it and to list all known modifications in as much detail as possible in the item description. You can find additional details in our Authenticity Guarantee Terms & Conditions.
Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. We verify every dealer on our platform, and many of them have been selling watches on Chrono24 for years. The Trusted Seller seal is further evidence of a dealer's trustworthiness. We immediately suspend any dealer proven to be offering fakes or replicas.
If you're concerned about a watch's authenticity, research its current market value. Watches from luxury brands like Rolex, Breitling, and others rarely sell for only a few hundred dollars. If you have any doubts, you should refrain from making a purchase. Prices that seem too good to be true probably are. Instead, you should report your concerns by clicking the "Report listing" link on the listing page.
Please note that authentic watches are sometimes repaired using replacement parts. These components are not always a 1:1 match with those used in the original. Non-original components are especially common in vintage watches. In such instances, the dealer must indicate all replacement parts in the listing.
If you're concerned about a watch's authenticity, research its current market value. Watches from luxury brands like Rolex, Breitling, and others rarely sell for only a few hundred dollars. If you have any doubts, you should refrain from making a purchase. Prices that seem too good to be true probably are. Instead, you should report your concerns by clicking the "Report listing" link on the listing page.
Please note that authentic watches are sometimes repaired using replacement parts. These components are not always a 1:1 match with those used in the original. Non-original components are especially common in vintage watches. In such instances, the dealer must indicate all replacement parts in the listing.
You can report a suspicious item directly on the listing page. Every listing contains the "Report listing" link. Please describe the reason(s) for your suspicions in as much detail as possible. We will then look into the matter and take any necessary disciplinary actions.
Dealers and manufacturers often voluntarily offer warranties that cover the cost of repairing or replacing a damaged timepiece. The warranty usually applies to either the entire watch or the functionality of certain components. Most warranties expire after a pre-determined period of time.
Online dealers may offer additional warranties. Before purchasing a watch, be sure to look into what the dealer's warranty covers and for how long. Once you've received your watch, make sure the warranty card is dated and stamped or signed. The date on the warranty card should match the date on your receipt. If this is not the case, your warranty may be void.
Online dealers may offer additional warranties. Before purchasing a watch, be sure to look into what the dealer's warranty covers and for how long. Once you've received your watch, make sure the warranty card is dated and stamped or signed. The date on the warranty card should match the date on your receipt. If this is not the case, your warranty may be void.
With Chrono24's Buyer Protection, you're protected as soon as you place your order. In the rare case that something doesn't go as planned, you can rely on our Support Team. We'll help you find a satisfactory solution together with the dealer. Simply contact us within 14 days of the delivery of your order (support@chrono24.com).
You can find additional details about Buyer Protection here: Chrono24 Buyer Protection
If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email () our support team. We will document and confirm that you made a return request within the allotted window, initiate the return process, and keep you updated along the way.
If you paid the dealer or seller directly, you should contact them regarding a return.
Please note private sellers have no legal obligation to accept returns.
If you paid the dealer or seller directly, you should contact them regarding a return.
Please note private sellers have no legal obligation to accept returns.
Dealers and manufacturers often voluntarily offer warranties that cover the cost of repairing or replacing a damaged timepiece. The warranty usually applies to either the entire watch or the functionality of certain components. Most warranties expire after a pre-determined period of time.
Online dealers may offer additional warranties. Before purchasing a watch, be sure to look into what the dealer's warranty covers and for how long. Once you've received your watch, make sure the warranty card is dated and stamped or signed. The date on the warranty card should match the date on your receipt. If this is not the case, your warranty may be void.
Online dealers may offer additional warranties. Before purchasing a watch, be sure to look into what the dealer's warranty covers and for how long. Once you've received your watch, make sure the warranty card is dated and stamped or signed. The date on the warranty card should match the date on your receipt. If this is not the case, your warranty may be void.
Chrono24 Buyer Protection has you covered from the moment you place an order all the way through to any potential returns:
You can learn more about Buyer Protection at https://www.chrono24.com/about-us.htm
- Payment via the Escrow Service
- An Authenticity Guarantee
- A legally mandated 14-day return policy
- Strict dealer guidelines
- Insured shipments
- The support of our quality and security team
You can learn more about Buyer Protection at https://www.chrono24.com/about-us.htm
If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email () our support team. We will document and confirm that you made a return request within the allotted window, initiate the return process, and keep you updated along the way.
If you paid the dealer or seller directly, you should contact them regarding a return.
Please note private sellers have no legal obligation to accept returns.
If you paid the dealer or seller directly, you should contact them regarding a return.
Please note private sellers have no legal obligation to accept returns.
In most cases, Buyer Protection is a free service. However, payments made via the Escrow Service using an American Express credit card incur additional fees since this payment method is so expensive. You will see the corresponding fee when selecting your payment method.
Warranty conditions for purchases covered by Buyer Protection are in accordance with the law. An extended warranty is not provided.
You can recognize listings that offer Buyer Protection by the green Buyer Protection symbol on the listing page.
If you would like to make a purchase from a private seller, the Escrow Service on Chrono24 is the most secure payment method. You transfer the amount due to an escrow account, where it is kept safe until you have the watch in your hands. The Chrono24 team is always available to help ensure the entire purchasing process runs smoothly.
If the private seller doesn't offer the Escrow Service on Chrono24 as a payment method, we suggest meeting the seller in person at a safe location. Ideally, meet them at an established watch dealer's shop where the watch can be inspected immediately. Other alternatives include PayPal or using an external escrow service.
If the private seller doesn't offer the Escrow Service on Chrono24 as a payment method, we suggest meeting the seller in person at a safe location. Ideally, meet them at an established watch dealer's shop where the watch can be inspected immediately. Other alternatives include PayPal or using an external escrow service.
The responsible customs authority charges any duties and taxes, which are due as soon as the item has reached its destination country. In most cases, you will pay any duties and taxes owed to the delivery service at the time of delivery.
The price displayed is the price set by the seller. You may incur additional costs such as customs fees, taxes, or shipping and insurance fees.
For the exact price and costs involved, please contact the seller. They will be able to tell you if the delivery service will take care of any customs clearance procedures. Please reach out to your local customs authorities if you have any questions regarding your country's customs regulations.
Watch purchases made within the European Union are duty free. However, when importing a watch into the EU from a third country (the United States, for example), you will incur a customs fee and import sales tax. Please contact your local customs authorities for more information.
For the exact price and costs involved, please contact the seller. They will be able to tell you if the delivery service will take care of any customs clearance procedures. Please reach out to your local customs authorities if you have any questions regarding your country's customs regulations.
Watch purchases made within the European Union are duty free. However, when importing a watch into the EU from a third country (the United States, for example), you will incur a customs fee and import sales tax. Please contact your local customs authorities for more information.
When importing goods into your country, you may owe customs duties and import taxes. These are charged by the responsible customs authority and must be paid as soon as the item has reached its destination country. For more information, please contact your local customs authority.
The seller will gladly answer any questions you may have pertaining to features, availability, condition, or shipping. To ask the seller a question, click on the "Contact Seller" button on the listing page.
Search for your dream watch on Chrono24 using the search bar. You have the option of setting filters on the search results page.
Search bar
The search bar is the easiest way to search for watches on Chrono24. As you type, you will automatically receive suggested search results.
Search results page
The search results page offers various filter options. You can filter by brand, model, or reference number, for example. The results can also be sorted by relevance, price, popularity, or listing date.
By clicking on "Save this search," you can create a search query that will email you new listings with these search parameters. Your selected filters are saved automatically.
Search bar
The search bar is the easiest way to search for watches on Chrono24. As you type, you will automatically receive suggested search results.
Search results page
The search results page offers various filter options. You can filter by brand, model, or reference number, for example. The results can also be sorted by relevance, price, popularity, or listing date.
By clicking on "Save this search," you can create a search query that will email you new listings with these search parameters. Your selected filters are saved automatically.
Every dealer on Chrono24 has their identity and integrity thoroughly reviewed during the registration process. This includes their trade license, as well as references from other dealers. Customer feedback also plays a role in the process.
There are many reasons why a seller might not respond to your inquiry in a timely manner. Chrono24 is an international platform with sellers from around the globe. Many dealers take national holidays off in addition to other vacation days. Increased demand can also result in a backlog of inquiries, leading to delayed responses. Please make sure your message is in one of the languages listed next to the contact form and give the seller an appropriate amount of time to respond.
You can find definitions for the most important technical terms in our watch terms glossary.
To find watches on Chrono24, it's best to use the search function. Once you have submitted the search, you will find numerous filters – such as "Model", "Year", and "Price" – to help limit your search results.
You can also save a search, and we will let you know as soon as there are new results.
To see a list of your saved searches, go to your myChrono24 user area and select "Saved searches." Here, you can delete searches, as well as activate and deactivate notifications for each search. You can also rename individual searches by clicking on "Edit."
You can access your Notepad in your myChrono24 user area. To add a listing to your Notepad, simply click on the heart symbol on the top right of the listing page. Click the heart again to remove the listing. Deleted, inactive, and sold listings are automatically removed from your Notepad.
If you would like to make a purchase from a private seller, the Escrow Service on Chrono24 is the most secure payment method. You transfer the amount due to an escrow account, where it is kept safe until you have the watch in your hands. The Chrono24 team is always available to help ensure the entire purchasing process runs smoothly.
If the private seller doesn't offer the Escrow Service on Chrono24 as a payment method, we suggest meeting the seller in person at a safe location. Ideally, meet them at an established watch dealer's shop where the watch can be inspected immediately. Other alternatives include PayPal or using an external escrow service.
If the private seller doesn't offer the Escrow Service on Chrono24 as a payment method, we suggest meeting the seller in person at a safe location. Ideally, meet them at an established watch dealer's shop where the watch can be inspected immediately. Other alternatives include PayPal or using an external escrow service.
If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email () our support team. We will document and confirm that you made a return request within the allotted window, initiate the return process, and keep you updated along the way.
If you paid the dealer or seller directly, you should contact them regarding a return.
Please note private sellers have no legal obligation to accept returns.
If you paid the dealer or seller directly, you should contact them regarding a return.
Please note private sellers have no legal obligation to accept returns.
You are responsible for the cost of the return shipment. Please note that it can cost up to 300 USD to ship a return item, including insurance coverage.
To change the shipping address, please click on "Contact Chrono24" and send us a message that includes the new address in full. We'll take care of the rest.
Please note that you will receive a notification from our system within a few minutes of paying via credit card. If you don't receive confirmation of payment or are sent an error message, it may be for one of the following reasons:
1. Your credit card isn't registered for 3D Secure authentication (Verified by Visa, Mastercard SecureCode). Please contact your bank if this is the case.
2. You've exceeded your credit limit. You can increase your limit at any time by contacting your credit card provider.
Thank you for your payment. You can confirm payment by going to your myChrono24 user area and clicking on the "Yes, I've paid" button under "Buy."
We will let you know as soon as we have received the payment. Please ignore any further messages asking you to complete your payment. These messages are generated automatically and will be turned off once the payment has been received.
Please note: It can take 2-3 business days for the payment to appear in the recipient account.
Availability and delivery time are listed on the listings page. Please be aware that projected delivery times apply once the payment has been received. The dealer will be happy to answer any questions you may have about shipping. To ask the seller a question, click on the "Contact Seller" button on the listing page.
Items are typically available immediately or on short notice. You can find more exact information on the individual listing page.
The dealer usually chooses the delivery service. You can view the delivery service information in the shipping confirmation.
We'll send you an email as soon as the item has been shipped. This will include its tracking number, if available.
As long as you haven't made other arrangements with the dealer, orders with Buyer Protection are always shipped fully insured, even internationally. If purchasing from a private person, you should discuss the shipping details with the seller.
The shipment is insured for its full value.
If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email () our support team. We will document and confirm that you made a return request within the allotted window, initiate the return process, and keep you updated along the way.
If you paid the dealer or seller directly, you should contact them regarding a return.
Please note private sellers have no legal obligation to accept returns.
If you paid the dealer or seller directly, you should contact them regarding a return.
Please note private sellers have no legal obligation to accept returns.
If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email () our support team. We will document and confirm that you made a return request within the allotted window, initiate the return process, and keep you updated along the way.
If you paid the dealer or seller directly, you should contact them regarding a return.
Please note private sellers have no legal obligation to accept returns.
If you paid the dealer or seller directly, you should contact them regarding a return.
Please note private sellers have no legal obligation to accept returns.
Thank you for your payment. You can confirm payment by going to your myChrono24 user area and clicking on the "Yes, I've paid" button under "Buy."
We will let you know as soon as we have received the payment. Please ignore any further messages asking you to complete your payment. These messages are generated automatically and will be turned off once the payment has been received.
Please note: It can take 2-3 business days for the payment to appear in the recipient account.
Availability and delivery time are listed on the listings page. Please be aware that projected delivery times apply once the payment has been received. The dealer will be happy to answer any questions you may have about shipping. To ask the seller a question, click on the "Contact Seller" button on the listing page.
To change the delivery address, please click on "Contact Chrono24" and send us a message that includes the new address in full. We'll take care of the rest.
Thank you for your payment. You can confirm payment by going to your myChrono24 user area and clicking on the "Yes, I've paid" button under "Buy."
We will let you know as soon as we have received the payment. Please ignore any further messages asking you to complete your payment. These messages are generated automatically and will be turned off once the payment has been received.
Please note: It can take 2-3 business days for the payment to appear in the recipient account.
Our sellers are instructed to reply to requests within 5 business days. Many sellers receive numerous requests daily, which can occasionally lead to delays. You can also try to contact sellers via telephone. In most cases, their phone number will be listed on the listing page under "Seller."
If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email () our support team. We will document and confirm that you made a return request within the allotted window, initiate the return process, and keep you updated along the way.
If you paid the dealer or seller directly, you should contact them regarding a return.
Please note private sellers have no legal obligation to accept returns.
If you paid the dealer or seller directly, you should contact them regarding a return.
Please note private sellers have no legal obligation to accept returns.
Payments via the Escrow Account
After the buyer has transferred the purchase price to the escrow account, the money will be kept safe until the buyer has received the item and confirmed the delivery. Payout occurs within 7 days of the delivery confirmation. The payment can also be released earlier if the buyer agrees. If the buyer pays you directly, please contact them regarding the payment. We recommend that you always process these sales using advanced payment.
There are a number of reasons why you may not be able to find your listing on Chrono24:
- The manual review hasn't taken place yet.
- We manually review new listings for the safety of all Chrono24 users. These reviews only take place on business days and not on weekends. Listings are usually activated within 1 to 3 business days.
- The security images aren't correct. In this case, you will have received an email requesting that you update the security images in your myChrono24 area.
- Your user account isn't active yet. Please check whether you have confirmed your user account by clicking on the link in the confirmation email.
- In some countries, we require private sellers to confirm their identity. Your identity probably hasn't been confirmed yet. Please note that it can take 1 to 3 business days to review your identification documents.
You can easily find out the value of your watch for free on Chrono24. Simply select the model and its condition, and we will compare it to 500,000 listings from around the world. You'll then receive a suggested price, which helps you sell your watch at the best rate possible.
To the appraisal tool
As an online marketplace, Chrono24 brings together watch lovers from around the world. Sales always take place between buyers and sellers. We do not buy, appraise, or inspect any items. We recommend selling your watch via a private listing.
Reference numbers indicate a watch's specific model and/or model variant and can be composed of letters and numbers. Some manufacturers put the reference number on the case back (not to be confused with the case number), between the lugs, or inscribe it on the dial. You should always be able to find the reference number in your watch's documents and on the invoice. If you cannot locate the reference number, search for the manufacturer (often found on the dial) and compare the image results with your watch. This quick bit of research should help you in most cases.
Selling accessories and parts is free for private sellers on Chrono24.
To create a listing, go to "Sell a watch" and then click on "Sell accessories and parts."
To create a listing, go to "Sell a watch" and then click on "Sell accessories and parts."
Chrono24 doesn't currently work with any delivery service. Please be sure to look into local delivery services for shipping valuables in advance. Inquire directly with the delivery service about their delivery policy. Make sure that the watch is insured for its full value and that it will be shipped with a tracking number. The delivery of the package should be confirmed by the recipient with a signature. When returning something internationally, you should label the package explicitly as a return so that there is no import tax on the package.
You can edit your listing at any time in your myChrono24 area (currently only available on the Chrono24 website). Choose the menu item "Ads" and then click on "Change ad" beneath the ad in question.
If you would like to edit the price, manufacturer, or model, please contact us via the form below.
The buyer usually pays via the Escrow Service on Chrono24. That means they transfer the amount due to a secure escrow account. After that, you send the watch to the buyer. The purchase price is then paid out to you once the watch has arrived at its destination.
In certain instances, the Escrow Service may not be available in the buyer or seller's country. Should this be the case, the buyer will pay you directly. Let them know your preferred payment method, such as bank transfer or PayPal. Chrono24 will then share your payment information with the buyer.
You can find more information about payment processing via the Escrow Service here.
Of course, can you also hand deliver the item to the buyer. We recommend completing the handover at a safe and monitored location, such as a jewelry store. You can still take advantage of the Escrow Service when using this delivery method. Please review our Security Notes.
In certain instances, the Escrow Service may not be available in the buyer or seller's country. Should this be the case, the buyer will pay you directly. Let them know your preferred payment method, such as bank transfer or PayPal. Chrono24 will then share your payment information with the buyer.
You can find more information about payment processing via the Escrow Service here.
Of course, can you also hand deliver the item to the buyer. We recommend completing the handover at a safe and monitored location, such as a jewelry store. You can still take advantage of the Escrow Service when using this delivery method. Please review our Security Notes.
If you don't sell your watch within 6 months, we will reimburse you the listing fee. In order to receive the refund, your watch must have been posted on Chrono24 for 6 months, not have sold, and still be in your possession. To prove this, after the end of the 6 month period send us two pictures of your watch featuring the times indicated by us. To start this process, please contact us using the form below.
Please note that according to our general terms and conditions, we cannot issue a refund to private sellers if you have already sold the watch somewhere else.
We want to offer visitors to our watch marketplace the best possible experience. To keep the listings on Chrono24 up to date, we send emails every 3 months to check that advertised items are still available. If you don't confirm your listing's availability, it will be automatically deleted after a week.
To keep the offers on Chrono24 up to date, we regularly send emails to check that the advertised items are still available. If you don't confirm your listing, it will automatically be deleted after a week. We will gladly reactivate your listing for you. In this case, please contact us using the form below.
You can also easily manage your listings in the myChrono24 area. There you can find all the important information at a glance.
Your listing will remain online for 3 months. During this time, you may not offer or sell the item elsewhere. If you don't sell your watch within the initial period of validity, you can choose to either delete your listing or renew it for another 3 months. Before we can renew your listing, we sometimes require proof that the item is still in your possession.
If you do not sell your watch within 6 months, we will refund your listing fee. The conditions for this are: that your watch was posted online at Chrono24 for 6 months, that it was not sold, and that it is still in your possession. You must also show - within 4 weeks after the 6 months have expired - that you still own the watch.
There are a number of reasons why you may not be able to find your listing on Chrono24:
- We have yet to confirm your listing. We manually review new listings for the safety of all Chrono24 users. This usually takes 1-2 business days.
- The security images aren't correct. Please update them in your myChrono24 area.
- If you paid via bank transfer, the money may not have arrived in our account yet. International bank transfers can take several days.
- Your user account hasn't been activated yet. Please ensure you've confirmed your user account by clicking on the link in the activation email.
Your listing will remain online for 3 months. During this time, you may not offer or sell the item elsewhere. If you don't sell your watch within the initial period of validity, you can choose to either delete your listing or renew it for another 3 months. Before we can renew your listing, we sometimes require proof that the item is still in your possession.
Your listing will remain online for 3 months. During this time, you may only offer your item on Chrono24. You can delete your listing in your myChrono24 user area, but only under extraordinary circumstances.
It's easy to create an ad on Chrono24 using the Listing Assistant. For this, you only need your watch's reference number. You can also manually select your model. In this case, just click on "Continue without a reference number". You can find additional information here: Start Selling on Chrono24
Private sellers are allowed to post up to 10 listings simultaneously. As a private seller, you may not list items for commercial sale. We reserve the right to withhold certain listings if they appear to be of a commercial nature.
Please register as a dealer if you would like to sell watches commercially on Chrono24. You can find more information here.
Please register as a dealer if you would like to sell watches commercially on Chrono24. You can find more information here.
There are no special conditions for collectors. To sell your collection, you must create individual listings for each watch.
Selling accessories and parts is free for private sellers on Chrono24.
To create a listing, go to "Sell a watch" and then click on "Sell accessories and parts."
To create a listing, go to "Sell a watch" and then click on "Sell accessories and parts."
The sales process takes place using the secure Escrow Service on Chrono24. That means you only send the watch after the buyer has transferred the purchase price to an escrow account. Once the buyer has received the item, we pay out the sum to you.
In certain instances, the Escrow Service may not be available in the buyer or seller's country. Should this be the case, the buyer will pay you directly. Let them know your preferred payment method, such as bank transfer or PayPal.
You can find more information about payment processing via the Escrow Service here.
In certain instances, the Escrow Service may not be available in the buyer or seller's country. Should this be the case, the buyer will pay you directly. Let them know your preferred payment method, such as bank transfer or PayPal.
You can find more information about payment processing via the Escrow Service here.
If you do not sell your watch within 6 months, we will refund your listing fee. The conditions for this are: that your watch was posted online at Chrono24 for 6 months, that it was not sold, and that it is still in your possession. You must also show - within 4 weeks after the 6 months have expired - that you still own the watch.
You'll benefit from quick and easy sales processing when you sell your watch directly to us. Plus, we offer fair, market-driven prices based on a large number of listings for comparable timepieces.
You will receive a quote within 1-3 business days. Payout usually occurs 1-3 business days following receipt of your watch.
We assess your watch based on its condition, the photos you upload, and any accessories that are included. We then draw on our extensive marketplace data to offer you a fair, market-driven price.
We are currently buying a number of models from various manufacturers, including timepieces from the most popular brands. If you'd like to see whether we are interested in buying your model, you can do so here. The link will forward you to a form where you can provide more details about your watch, upload photos, and request a quote.
In the event we decide to return your watch, we will ship it back fully insured at no cost to you.
Once we have received your watch, we will confirm the purchase price and transfer payout to you. Please note that it can take up to 3 business days for the funds to be credited to your account.
Payment is made in euros, and the exchange rate is determined by your bank. Depending on the institution, exchange fees/foreign transaction fees may apply.
It is 100% free to receive a non-binding quote for your watch.
No, we will cover the cost of shipping.
We provide you with a completed UPS shipping label to ship your watch. Please print out this label and attach it to the package. You can then have the package picked up on a day that suits you. Pickup will take place in an indicated five-hour window between 10:00 AM and 4:00 PM. Alternatively, you can drop the package off at your nearest UPS Customer Center.
If the package's weight exceeds the weight listed on the shipping label, we will cover any additional costs incurred.
Please safely package your watch before shipping it. We recommended placing the watch and papers in their proper compartments in their box and then choosing appropriately sized outer packaging. You can read our detailed guide on how to ship a watch here.
Please note that if you drop your package off at a UPS Access Point, it cannot be sent insured, and we will not assume any liability.
If the package's weight exceeds the weight listed on the shipping label, we will cover any additional costs incurred.
Please safely package your watch before shipping it. We recommended placing the watch and papers in their proper compartments in their box and then choosing appropriately sized outer packaging. You can read our detailed guide on how to ship a watch here.
Please note that if you drop your package off at a UPS Access Point, it cannot be sent insured, and we will not assume any liability.
If you opt for a UPS pickup or drop your package off at a UPS Customer Center, the shipment is insured for its full value (i.e., our purchase price) via UPS Capital. This service comes at no cost to you. You won't incur any costs in the event of a return shipment.
Please note that insurance is not included if you drop your package off at a UPS Access Point and we cannot assume liability in this case.
Please note that insurance is not included if you drop your package off at a UPS Access Point and we cannot assume liability in this case.
Inclusion of the original box and papers will earn you a higher sales price; however, you can also sell your watch on its own.
To ship your watch, please print the pre-filled UPS shipping label and attach it to the package. You can find a drop-off location in your area here. We can also arrange collection by a delivery service on a date and at a location of your choice. Please contact to organize a pickup. Payment will occur 1-3 business days after the receipt of your watch.
We require photos of your watch to determine its value. The more images you upload, the better we can assess what it's worth.
Our offer is valid for 7 days.
If you would like to sell us a watch that you've already listed on our marketplace, we ask that you please delete your listing in your myChrono24 account. To do so, select "Sell" from the menu and click on "Delete" next to the relevant listing.
You can either list your watches manually or have us automatically import them from your website. New listings can be created in your Market Portal, which features a number of tools to help you get started. You can add up to 16 images to each listing, no matter which package you book. We can only import data from your website if you have a minimum of 50 listings. The data from your website is imported automatically and updated daily.
When importing data, listings are taken 1:1 from your dealer website. Any changes made to your website will also be reflected on Chrono24 the next time you import data.
You can edit or delete listings created manually in your Market Portal. To do so, go to Manage listings under Listings. Enter the changes you want to make and then save the listing.
You can edit or delete listings created manually in your Market Portal. To do so, go to Manage listings under Listings. Enter the changes you want to make and then save the listing.
You can register a as a commercial dealer on Chrono24 in a few easy steps:
- Enter your personal information
- Submit your payment details (credit card or, in most of Europe, SEPA direct debit)
- Upload your verification documents
You're now ready to create your first listings. However, before they can be published, Chrono24 has to activate your dealer account. Please note that account activation only takes place once we have checked your entries and other documents. We require copies of the following documents, which you may either upload or send to us via email, fax, or mail:
- Trade register excerpt or business registration
- Proof of address in the form of a utility bill (phone, electricity, etc.)
Register now for your free 30-day trial and start exploring all Chrono24 has to offer:
Thank you for your interest in Chrono24!
Do you have any questions about us as an employer? Perhaps you're interested in working at Chrono24?
Visit our jobs page to see our contact information and a list of current job openings: https://about.chrono24.com/jobs/
It can be difficult for us to properly direct inquiries with this designation to the appropriate parties. This can lead to delayed response times.
Please check whether your inquiry fits under another topic so that we can help you as quickly as possible.
Learn more
Read answers to the most common questions about Chrono24.
Learn more about us
Take a look behind the scenes and learn more about Chrono24.