Do you have any questions?
We'd be glad to help.
To order a watch, click on the green "Buy" button on the listing page. If you haven't done so already, you will be asked to log in or create a user account. Then you can enter your delivery address. Under "Cost Summary" you can see the total price of your order, including shipping costs. Please note that import tax may still be applied to the total price.
Note: Please review your country's import regulations with the relevant customs authority before placing an international order.
You can pay for your new watch with the following payment methods:
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Payment using the free Trusted Checkout service
You can pay your money into an escrow account, where it will be kept safe until your watch is in your hands. You can do so using either a credit card (VISA or Mastercard) or a bank transfer. The Chrono24 team is always ready to assist you and to make sure your purchase goes as smoothly as possible.
Once you have entered your delivery address, read and accept the General Terms and Conditions and click "Submit order" to complete the transaction.
Learn more about Trusted Checkout: https://www.chrono24.com/info/checkout.htm
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Pay the seller directly
With this option, you forego Chrono24's free Trusted Checkout service. You will transfer the purchase price directly to the seller. Payment via credit card is not possible.
Once you have entered your delivery address, read and accept the general terms and conditions. Then click on "Submit Order" to complete the order. As soon as the seller has processed your order, you will receive the payment information via email. After your payment has been received, the seller will send the item.
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Ordering from a private seller
If you wish to purchase from a private seller, the escrow account service on Chrono24 is your safest option. You transfer your payment into an escrow account, where it is kept safe until you have the watch in your hands.
You can find more information here: Sell your watch as a private seller
Once the seller has processed your order, you will receive payment information via email. As soon as payment has been received, the seller will send you the item.
Search bar
The search bar is the easiest and fastest way to search on Chrono24. Search terms are automatically completed and updated as you type.
Search results page
The search results page offers various filter options. You can filter according to brand, model, reference number, or availability, for example. The results can also be sorted by relevance, price, or listing date.
By clicking on Save this search you can create a search query that will notify you of new, relevant listings via email. Your selected filters will automatically be saved.
Customize the sorting of results via the selection box at the top right of the list. Select from among price, posting date and relevance. You can change the default sorting via Settings in your myChrono24 area.
For the exact price and the costs involved, please contact the seller of the watch. They can also tell you whether the carrier will take care of the customs formalities. For the regulations applicable in your country, please contact your local customs authority.
Watch purchases are duty free within the European Union. When importing from a third country into the EU, such as from the United States, a minor customs duty and the import sales tax are added to the price. Please contact your customs authority for detailed information.
Many sellers accept price suggestions. To suggest a price to the seller, click on the "Suggest Price" button on the listing page. After that, enter your suggested price and the delivery address. Read and accept the general terms and conditions and click on "Submit Price Suggestion." The seller will check your offer and respond accordingly.
If the seller doesn't wish to accept price suggestions, this function will not be available.
For the exact price and the costs involved, please contact the seller of the watch. They can also tell you whether the carrier will take care of the customs formalities. For the regulations applicable in your country, please contact your local customs authority.
Watch purchases are duty free within the European Union. When importing from a third country into the EU, such as from the United States, a minor customs duty and the import sales tax are added to the price. Please contact your customs authority for detailed information.
Payment using the free Trusted Checkout service
In Trusted Checkout you can pay using a credit card (VISA or Mastercard) or a bank transfer. You will receive the payment information after you place your order. Unfortunately, payment using PayPal is not possible at this time.
Learn more about Trusted Checkout: https://www.chrono24.com/info/checkout.htm
Pay the seller directly
If you wish to pay the purchase price directly to the seller, you can do so using a bank transfer. Payment via credit card is not possible.
Ordering from a private seller
If you wish to purchase from a private seller, the escrow account service on Chrono24 is your safest option. You transfer your payment into an escrow account, where it is kept safe until you have the watch in your hands. You can find more information here: Sell your watch as a private seller
Note: Please be sure to look into your country's import regulations at the relevant customs authority before ordering internationally.
Yes, many commercial dealers request advance payment by bank transfer. It is very important to us that all dealers listed on Chrono24 are trustworthy. The identity and legitimacy of all dealers on Chrono24 are extensively reviewed during the registration process. Dealers provide information such as their trade license and references from other dealers. As an alternative to advance payment, you can personally meet the dealer in a safe location to pay in cash and receive the watch. Please note that Chrono24 takes no responsibility for the sale.
Buying from a private seller:
When buying from a private seller, paying in advance by bank transfer is not a safe method. If the private seller wants advance payment and you absolutely want to buy the watch, it is in your own interest to review the legitimacy of both the seller and the offer. For example, you can request references or more pictures of the watch or personal documents. Another alternative to advance payment is personally meeting at a secure location for cash payment or using a trustworthy escrow service. If you have doubts about the seller's trustworthiness, you should not go through with the purchase.
Many sellers offer payment via Chrono24. Your payment goes to a secure escrow account, where it remains safely until you have the watch in your hands. The Chrono24 team is always available to help ensure your purchase runs smoothly. You can find further information about paying via Chrono24 here:
When you place an order with Trusted Checkout, you always have 14 days to return the item. If you pay the purchase price directly to the dealer, please look into their return policy beforehand.
When making purchases with private sellers, you do not necessarily have the right to return your watch. However, you can still submit complaints to Chrono24 within 7 seven days of receiving your watch.
Purchases via Trusted Checkout: To take advantage of your 14-day right of return, please contact our support team via phone (+49 721 96693-920) or email () within 14 days of receiving the item. We will document and confirm your wish to return the item and guide you through the next steps.
If you paid the sales price directly to the dealer or private seller, please contact them regarding a return. Please note that there are no laws regulating the right of return for purchases made from private sellers.
Trusted Checkout is the most secure path to your dream watch. You put your money into an escrow account, where it is kept safe until you have the watch in your hands. Only then is the money paid out to the seller. The Chrono24 team is always ready to assist you and to make sure your purchase goes as smoothly as possible.
Learn more about Trusted Checkout on Chrono24: https://www.chrono24.ca/about-us.htm
If the private seller doesn't offer the Escrow Service on Chrono24 as a payment method, we suggest you meet the seller in person at a safe location. Meeting at an established watch dealer's shop where the watch can be immediately checked is the safest method. Other alternatives are payment via PayPal or using an external escrow service. Please note that only private sellers who offer the Escrow Service on Chrono24 as a payment method can be reviewed by us. Please review the offer and conditions carefully before buying a watch from a private seller.
Trusted Sellers are commercial watch dealers and undertake to comply with certain conditions.These include, among other things, that
- the information posted on the platform and provided to Chrono24 about themselves and their company is truthful
- they sell only original goods from trusted sources
- they state the conditions of their goods truthfully and point out possibly existing defects or damages in writing and through images
- they generally answer customer inquiries about Chrono24 that arrive by e-mail within five working days.
Ensuring fair business transactions is a priority. Should there be disagreements, the dealer will look for a mutually satisfactory solution, together with the customer. The violation of one or more of these conditions can lead to the temporary or permanent loss of the Trusted Seller Seal or – in the event of serious infringements – of Chrono24 membership.
Dealers are not allowed to list replicas or fakes on Chrono24 under any circumstances. The dealer is required to investigate the watch's authenticity before selling it and to list all known modifications in as much detail as possible in the item description. You can find additional details in our Authenticity Guarantee Terms & Conditions.
With Chrono24's Buyer Protection, you're protected as soon as you place your order. In the rare case that something doesn't go as planned, you can rely on our Support Team. We'll help you find a satisfactory solution together with the dealer. Simply contact us within 14 days of the delivery of your order (support@chrono24.com).
You can find additional details about Buyer Protection here: Chrono24 Buyer Protection
Purchases via Trusted Checkout: To take advantage of your 14-day right of return, please contact our support team via phone (+49 721 96693-920) or email () within 14 days of receiving the item. We will document and confirm your wish to return the item and guide you through the next steps.
If you paid the sales price directly to the dealer or private seller, please contact them regarding a return. Please note that there are no laws regulating the right of return for purchases made from private sellers.
For the exact price and the costs involved, please contact the seller of the watch. They can also tell you whether the carrier will take care of the customs formalities. For the regulations applicable in your country, please contact your local customs authority.
Watch purchases are duty free within the European Union. When importing from a third country into the EU, such as from the United States, a minor customs duty and the import sales tax are added to the price. Please contact your customs authority for detailed information.
Search bar
The search bar is the easiest and fastest way to search on Chrono24. Search terms are automatically completed and updated as you type.
Search results page
The search results page offers various filter options. You can filter according to brand, model, reference number, or availability, for example. The results can also be sorted by relevance, price, or listing date.
By clicking on Save this search you can create a search query that will notify you of new, relevant listings via email. Your selected filters will automatically be saved.
To find watches on Chrono24, it's best to use the search function. Once you have submitted the search, you will find numerous filters – such as "Model", "Year", and "Price" – to help limit your search results.
You can also save a search, and we will let you know as soon as there are new results.
If the private seller doesn't offer the Escrow Service on Chrono24 as a payment method, we suggest you meet the seller in person at a safe location. Meeting at an established watch dealer's shop where the watch can be immediately checked is the safest method. Other alternatives are payment via PayPal or using an external escrow service. Please note that only private sellers who offer the Escrow Service on Chrono24 as a payment method can be reviewed by us. Please review the offer and conditions carefully before buying a watch from a private seller.
Purchases via Trusted Checkout: To take advantage of your 14-day right of return, please contact our support team via phone (+49 721 96693-920) or email () within 14 days of receiving the item. We will document and confirm your wish to return the item and guide you through the next steps.
If you paid the sales price directly to the dealer or private seller, please contact them regarding a return. Please note that there are no laws regulating the right of return for purchases made from private sellers.
To change the delivery address, please click on "Contact Chrono24" and send us a message that includes the new address in full. We'll take care of the rest.
Please note that you will receive a notification from our system within a few minutes of paying via credit card. If you don't receive confirmation of payment or are sent an error message, it may be for one of the following reasons:
1. Your credit card isn't registered for 3D Secure authentication (Verified by Visa, Mastercard SecureCode). Please contact your bank if this is the case.
2. You've exceeded your credit limit. You can increase your limit at any time by contacting your credit card provider.
Thank you for your payment. You can confirm payment by going to your myChrono24 user area and clicking on the "Yes, I've paid" button under "Buy."
We will let you know as soon as we have received the payment. Please ignore any further messages asking you to complete your payment. These messages are generated automatically and will be turned off once the payment has been received.
Please note: It can take 2-3 business days for the payment to appear in the recipient account.
Purchases via Trusted Checkout: To take advantage of your 14-day right of return, please contact our support team via phone (+49 721 96693-920) or email () within 14 days of receiving the item. We will document and confirm your wish to return the item and guide you through the next steps.
If you paid the sales price directly to the dealer or private seller, please contact them regarding a return. Please note that there are no laws regulating the right of return for purchases made from private sellers.
Purchases via Trusted Checkout: To take advantage of your 14-day right of return, please contact our support team via phone (+49 721 96693-920) or email () within 14 days of receiving the item. We will document and confirm your wish to return the item and guide you through the next steps.
If you paid the sales price directly to the dealer or private seller, please contact them regarding a return. Please note that there are no laws regulating the right of return for purchases made from private sellers.
Thank you for your payment. You can confirm payment by going to your myChrono24 user area and clicking on the "Yes, I've paid" button under "Buy."
We will let you know as soon as we have received the payment. Please ignore any further messages asking you to complete your payment. These messages are generated automatically and will be turned off once the payment has been received.
Please note: It can take 2-3 business days for the payment to appear in the recipient account.
Thank you for your payment. You can confirm payment by going to your myChrono24 user area and clicking on the "Yes, I've paid" button under "Buy."
We will let you know as soon as we have received the payment. Please ignore any further messages asking you to complete your payment. These messages are generated automatically and will be turned off once the payment has been received.
Please note: It can take 2-3 business days for the payment to appear in the recipient account.
Purchases via Trusted Checkout: To take advantage of your 14-day right of return, please contact our support team via phone (+49 721 96693-920) or email () within 14 days of receiving the item. We will document and confirm your wish to return the item and guide you through the next steps.
If you paid the sales price directly to the dealer or private seller, please contact them regarding a return. Please note that there are no laws regulating the right of return for purchases made from private sellers.
Payments via the Escrow Account
After the buyer has transferred the purchase price to the escrow account, the money will be kept safe until the buyer has received the item and confirmed the delivery. Payout occurs within 7 days of the delivery confirmation. The payment can also be released earlier if the buyer agrees.
If the buyer pays you directly, please contact them regarding the payment. We recommend that you always process these sales using advanced payment.
- The manual review hasn't taken place yet.
- We manually review new listings for the safety of all Chrono24 users. These reviews only take place on business days and not on weekends. Ads are usually activated within 1 to 3 business days.
- The security images aren't correct. In this case, you will have received an email requesting that you update the security images in your myChrono24 area.
- Your user account isn't activated yet. Please check whether you have confirmed your user account by clicking on the link in the activation email.
- In some countries, we require private sellers to confirm their identity. Your identity probably hasn't been confirmed yet. Please note that it can take 1 to 3 business days to review your identification documents.
You can easily find out the value of your watch for free on Chrono24. Simply select the model and condition of the watch and we will compare it to 400,000 listings from around the world. You'll then receive a suggested price, which helps you sell your watch at the best rate possible.
To appraisal
You can edit your ad at any time in your myChrono24 area (currently only available on the Chrono24 website). Choose the menu item "Ads" and then click on "Change ad" beneath the ad in question.
If you would like to edit the price, manufacturer, or model, please contact us via the form below.
In certain instances, the Escrow Service may not be available in the buyer or seller's country. Should that be the case, the buyer will pay you directly. Let them know your preferred payment method such as bank transfer or PayPal. Chrono24 will then share your payment information with the buyer.
You can find more information about payment processing via the Escrow Service here.
Of course, can you also hand deliver the item to the buyer. We recommend you choose a safe and monitored location, such as a jewelry store, if you want to meet in person. You can also take advantage of the Escrow Service when using this delivery method. Please take a look at our Security Notes.
If you don't sell your watch within 6 months, we will reimburse you the listing fee. In order to receive the refund, your watch must have been posted on Chrono24 for 6 months, not have sold, and still be in your possession. To prove this, after the end of the 6 month period send us two pictures of your watch featuring the times indicated by us. To start this process, please contact us using the form below.
Please note that according to our general terms and conditions, we cannot issue a refund to private sellers if you have already sold the watch somewhere else.
To keep the offers on Chrono24 up to date, we regularly send emails to check that the advertised items are still available. If you don't confirm your listing, it will automatically be deleted after a week. We will gladly reactivate your listing for you. In this case, please contact us using the form below.
You can also easily manage your ads in the myChrono24 area. There you can find all the important information at a glance.
- Any ads that result in a commission fee upon sale of the item stay online on Chrono24 for 3 months. You're not allowed to list or sell this item anywhere else in this time period. If you don't sell your item within this period of validity, you can either renew it for another 3 months or delete it. To delete an ad, we require proof that you are still in possession of the item.
- If you paid a listing fee to have your ad published, your ad will be on Chrono24 for 6 months. At the end of this period, we can delete your ad but are not required to.
- We have yet to confirm your listing. We manually review new listings for the safety of all Chrono24 users. This usually takes 1-2 business days.
- The security images aren't correct. Please update them in your myChrono24 area.
- If you paid via bank transfer, the money may not have arrived in our account yet. International bank transfers can take several days.
- Your user account hasn't been activated yet. Please ensure you've confirmed your user account by clicking on the link in the activation email.
- Any ads that result in a commission fee upon sale of the item stay online on Chrono24 for 3 months. You're not allowed to list or sell this item anywhere else in this time period. If you don't sell your item within this period of validity, you can either renew it for another 3 months or delete it. To delete an ad, we require proof that you are still in possession of the item.
- If you paid a listing fee to have your ad published, your ad will be on Chrono24 for 6 months. At the end of this period, we can delete your ad but are not required to.
- Any listings that result in a commission fee upon the sale of the item can only be deleted during their 3-month period of validity for one of the following reasons:
- The item has been sold
- The item has been damaged or destroyed
- The item has been stolen
- Other reasons for which you are not at fault
- If you paid a listing fee to have your listing published, you can delete your listing at any time.
It's easy to create an ad on Chrono24 using the Ad Assistant. For this, you only need your watch's reference number. You can also manually select your model. In this case, just click on "Continue without a reference number". You can find additional information here: Sell Your Watch on Chrono24
In certain instances, the Escrow Service may not be available in the buyer or seller's country. Should that be the case, the buyer will pay you directly. Let them know your preferred payment method such as bank transfer or PayPal.
You can find more information about payment processing via the Escrow Service here.
You can create listings in your Market Portal. Complete the New Listing form. This form helps you provide a full, detailed description of your watch. You can add between 6 and 16 pictures to every listing, depending on your pricing plan.
It's possible to import data from your website if you have a minimum of 25 listings and a PRO dealer package. The data from your website is imported automatically and updated daily.
- Enter your personal information
- Enter your payment information (credit card or SEPA direct debit in Europe)
- Submit your verification documents
- Trade register excerpt or business registration
- Proof of address in the form of a utility bill (phone, electricity, etc.)
It can be difficult for us to properly direct inquiries with this designation to the appropriate parties. This can lead to delayed response times.
Please check whether your inquiry fits under another topic so that we can help you as quickly as possible.
Thank you for your interest!
You can contact us directly by clicking "Contact Chrono24."
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https://about.chrono24.com/jobs/
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